ADITYA BHAGWAT
Desktop Support Engineer
Goa,Goa
Summary
- Desktop support engineer with wide range of technical skills and experience with Windows, macOS and Linux operating systems. Accomplished at working independently and in team environments and providing exceptional customer service.
- Investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
IT Desktop Support Engineer
IFB Industries
Verna , India
2020.07 - Current
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Offer technical support to company staff and troubleshoot computer problems
- Review diagnostics and assess the functionality and efficiency of systems
- Identifying technical problems
- Conferred with vendors to evaluate new technology.
- Used ticket systems to answer queries and resolve desktop issues.
- Called clients to follow up functionality of systems.
IT Technician
DCI Pharmaceutical Company
Margao , Goa
2018.08 - 2018.12
- Troubleshot various incidents related to hardware, networks and software faults.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Evaluated hardware, mouse's and keyboards to determine performance.
- Arranged computers, routers and printer to achieve proper workstation.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
Operator (BSA)
Comscope Andrew Company
Verna , India
2017.10 - 2018.01
- Performed planned preventative maintenance to minimize production downtime.
- Verified documentation and work order requirements.
- Supported health and safety by carefully operating machinery.
- Performed intensive quality control through inspections and testing.
- Aligned components to exact specifications to prevent inferior output.
Hardware & Networking Technician
Gyaan Computers
Margao , India
2014.10 - 2017.07
- Set up and installed new hardware and software systems to customer requirements.
- Trained junior technicians in rapid troubleshooting, resulting in reduction in customer downtime.
- Kept records of fixes and repairs for future reference.
- Set up and maintained backup system for file servers and in-office desktop computers.
- Performed routine maintenance to prevent system outages and failures.
Education
Secondary Schooling - Secondary Schooling
L.S.V Shenvi High School
Goa/India 2009.06 - 2010.04
Certificate of Higher Education - Computer Techniques
R.M.Salgaocar Higher Secondary School
Goa/India 2010.06 - 2012.04
Broad Based Training (Information Technology) NCVT Board - Information Technology(IT)
Industrial Training Institute
Goa/India 2012.09 - 2013.08
Advance Computer & Network(Information Technology) - Information Technology(IT)
Industrial Training Institute
Goa/India 2013.09 - 2014.02
Short term Course of Hardware & Networking - Information Technology (IT)
Orbit Technology
2014.03 - 2014.09
Skills
- Familiarity with physical, network, and software security.
- Installing and configuring computer hardware and software.
- Helping employees with technical issues.
- Troubleshooting System Devices.
- Data encryption
- Failure resolution
- Systems support
- Network support
Custom
I, the undersigned certify that to the best of my knowledge and belief, the resume correctly describes my qualification and myself.
Personal Information
- Title: Stage Handler / Front Office/ IT Support
- Date of birth: 06/13/94
- Nationality: Indian
- Marital Status: Single
Languages
English
Upper intermediate
Hindi
Upper intermediate
Marathi
Intermediate
Konkani
Advanced
Travelling, Playing outdoor Games
Playing Football, Cricket.
Timeline
IT Desktop Support Engineer
IFB Industries
2020.07 - Current
IT Technician
DCI Pharmaceutical Company
2018.08 - 2018.12
Operator (BSA)
Comscope Andrew Company
2017.10 - 2018.01
Hardware & Networking Technician
Gyaan Computers
2014.10 - 2017.07
Short term Course of Hardware & Networking - Information Technology (IT)
Orbit Technology
2014.03 - 2014.09
Advance Computer & Network(Information Technology) - Information Technology(IT)
Industrial Training Institute
2013.09 - 2014.02
Broad Based Training (Information Technology) NCVT Board - Information Technology(IT)
Industrial Training Institute
2012.09 - 2013.08
Certificate of Higher Education - Computer Techniques
R.M.Salgaocar Higher Secondary School
2010.06 - 2012.04
Secondary Schooling - Secondary Schooling
L.S.V Shenvi High School
2009.06 - 2010.04
Similar Profiles
HITESH KUMARHITESH KUMAR
Branch Service Manager at IFB IndustriesBranch Service Manager at IFB Industries
Priyanka GaikwadPriyanka Gaikwad
Area Sales Manager at IFB IndustriesArea Sales Manager at IFB Industries
Sweta JhaSweta Jha
Business Manager- Large Format Retail (Reliance Digital ,Croma, Vijay Sales) at IFB IndustriesBusiness Manager- Large Format Retail (Reliance Digital ,Croma, Vijay Sales) at IFB Industries