THIRUGNANASAMPANTHAM. V
Senior Specialist
Madurai
Summary
Carrier Objective: To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.
Overview
10
10
years of professional experience
Work History
desktop support engineer
HCL info systems
Bangalore
08.2013 - 04.2016
Senior Desktop support engineer
Onward Eservices Ltd, Societe Generale Global Solutions
Bangalore
04.2016 - 06.2017
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
Senior Desktop support engineer
Stefanini Private Limited
06.2017 - 01.2020
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Documented support interactions for future reference.
- Assisted end-users with conference room equipment setup and operation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented and updated known fixes in knowledge base for future reference.
Senior Specialist
HCL technologies
01.2020 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
BA annamali university - undefined
Diploma - IT Thiru
ramakrishnana Nallamai Polytechnic College
SSLC - undefined
ponnu matriculation Hr Sec School
Skills
Operating systems : Windows, MACNetworking protocols : TCP/IP, DHCP, DNS, HTTP, IMAP/POP3, SMTP, HTTPSHardware : PC assembly and repairSoftware’s : All Type of application software’sActive Directory : User Account Maintenance, Group policy Management, Modifying the user account permissionsTicketing Tool ExperienceJump, Impulse and I track Incident Management Ticket ToolSapphire Incident Management SystemITSM ticket tool experiencedService now tool experiencedRoles and ResponsibilitiesProactively monitored customer trouble ticketsEnsured that all tickets are handled within appropriate service level agreement periodsMonitored queues and maintained recordsAudits are done for several applications access in Active directoryInterface with Application Support Specialists, system users, and vendor contacts to meet operational requirementsPerformed system maintenance duties such as system backups, file restoration from both disk, and tape backupsManage new hire account creation, user terminations, privileges, and all other user account modificationsBuilt end-user accounts and exchange mailboxes using Windows Active DirectorySetup file shares on file servers and assigned permissions, Managed user security and distribution groups in Active DirectorySetup print queues on print server, Deployed desktop and laptop images using various methods including network imaging using WDMSUtilized MS Word to document IT procedures for software installation programsRebuild, configure, and troubleshoot Virtual machinesAble to work independently and within a team-spirited environmentActive Directory Backup and RecoveryConfiguration and Trouble shooting of Outlooks,outlook express and exchange mail configuration for mailing serviceWorked in asset management for maintaing assets properly in organisationPerfomed MAC configuration, formatiing and basic troubleshootingWorked in SCCM tool for laptop formatting and configurationsSkills Summery SetHardwareTroubleshooting hardware and software problemsExperienced Data recovery by using different kind of software techniquesStrong analytical skills, able to work with technicians from various engineering disciplines to troubleshoot complex system-level issuesNetworkingNetwork processing, centralized and distributive network connectionInstalling, configuring and administering network technologiesFamiliarity with configuration and troubleshooting LAN and WAN components such as routers, hubs, switches, and serversActive directory management, NTFS security, disk quota managementNetwork operations including login procedures, network management software, permissions, printing issues, security and use of softwareGood understanding of OSI Model, TCP/IP protocol suiteWell understanding of switching concepts and LAN technologiesLinguistic AbilityEnglish, Kannada, TamilArea of Interest :Net surfing, Playing kabaddi & Cricket
Remote Diagnostics
Windows Operating System
Debugging
Technical issues analysis
Technical documents comprehension
Staff education and training
Customer service expert
Desktop support
Application support
Active Listening
Software diagnosis
Application installations
Remote Diagnostics
Timeline
Senior Specialist
HCL technologies
01.2020 - Current
Senior Desktop support engineer
Stefanini Private Limited
06.2017 - 01.2020
Senior Desktop support engineer
Onward Eservices Ltd, Societe Generale Global Solutions
04.2016 - 06.2017
desktop support engineer
HCL info systems
08.2013 - 04.2016
BA annamali university - undefined
Diploma - IT Thiru
ramakrishnana Nallamai Polytechnic College
SSLC - undefined
ponnu matriculation Hr Sec School