THIRUGNANASAMPANTHAM. V
Senior Specialist
Madurai
Summary
Carrier Objective: To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.
Overview
10
10
years of professional experience
Work History
desktop support engineer
HCL info systems
Bangalore
08.2013 - 04.2016
Senior Desktop support engineer
Onward Eservices Ltd, Societe Generale Global Solutions
Bangalore
04.2016 - 06.2017
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
Senior Desktop support engineer
Stefanini Private Limited
06.2017 - 01.2020
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Documented support interactions for future reference.
- Assisted end-users with conference room equipment setup and operation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented and updated known fixes in knowledge base for future reference.
Senior Specialist
HCL technologies
01.2020 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
BA annamali university - undefined
Diploma - IT Thiru
ramakrishnana Nallamai Polytechnic College
SSLC - undefined
ponnu matriculation Hr Sec School
Skills
Operating systems : Windows, MACundefined
Timeline
Senior Specialist
HCL technologies
01.2020 - Current
Senior Desktop support engineer
Stefanini Private Limited
06.2017 - 01.2020
Senior Desktop support engineer
Onward Eservices Ltd, Societe Generale Global Solutions
04.2016 - 06.2017
desktop support engineer
HCL info systems
08.2013 - 04.2016
BA annamali university - undefined
Diploma - IT Thiru
ramakrishnana Nallamai Polytechnic College
SSLC - undefined
ponnu matriculation Hr Sec School
Similar Profiles
Shahbaz AhmadShahbaz Ahmad
Machine Learning Engineer at HCL Info TechMachine Learning Engineer at HCL Info Tech
Shivam Kumar SinghShivam Kumar Singh
HR Executive at HCL Tech (ETeam Info Services)HR Executive at HCL Tech (ETeam Info Services)
Rahul KhetalRahul Khetal
Manager- Rest Of Maharashtra at CMS Info Systems Ltd.Manager- Rest Of Maharashtra at CMS Info Systems Ltd.
Alex Pandiyan.KAlex Pandiyan.K
Manager at R.K Tuition CentreManager at R.K Tuition Centre
Muthuraman SubramanianMuthuraman Subramanian
Associate Consultant – HCL Shared Services at HCL Technologies LtdAssociate Consultant – HCL Shared Services at HCL Technologies Ltd