VIJAY KUMAR
it
FARIDABAD
Summary
Desktop Support Engineer with 3years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
ACCEL IT SERVICES
12.2021 - Current
- Technical Infrastructure Management involves overseeing and maintaining the IT infrastructure that supports an organization's operations
- This includes hardware, software, networks, data centers, and other essential components that ensure the smooth functioning of IT services.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Improved system security by implementing robust antivirus solutions and firewalls.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Supported remote users, ensuring seamless access to network resources.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
Customer Care Executive
AIRTEL Networks
07.2019 - 11.2020
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor of Arts - Arts And Entertainment Management
Monad University
Nh-9 Delhi Hapur Road Uttar Pardesh09.2018
12TH Pass -
Np.co Senior Secondary School
Aurangzeb Lan New Delhi 06.2015
10TH Pass -
Np.co Senior Secondary School
Aurangzeb Lan New Delhi 06.2013
Diploma in Networking Administrator -
JET KING
South Ex 02.2021
Skills
- Installation / Troubleshooting of various operating system such as windows XP, Windows 7, Windows 10,11
- Knowledge of all the hardware device and their management
- Manage Network / Software Installation / Assembling Pc
- Knowledge of Router and Switch
- Basic Knowledge of Linux
- Knowledge of a windows server 12, windows server 2016
- Knowledge of CCNA (Cisco Certified Network Associate)
- Proficiency in tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol(RDP)
- Familiarity with ticketing systems (ServiceNow, JIRA)
- Knowledge of antivirus software and endpoint protection
- Experience with user account management, group policies, and permissions
- Basic knowledge of scripting languages (PowerShell, Bash) for automation tasks
- Skilled in installing and configuring Microsoft Office applications across various operating systems
- Application installations
- End-user support
- Printer and Peripheral Support
- Remote Desktop Support
- Windows Operating System
- Asset Management
- Technical Support
- Network Connectivity
- Local Area Networking
- Mac OS Operating System
- System Administration
- Virus and Malware Removal
- Active Directory Management
Languages
Hindi & English
Personal Information
- Father's Name: Mohan Ram
- Date of Birth: 17/03/1997
- Nationality: Indian
- Marital Status: UNMARRIED
Hobbies and Interests
Surfing on social sites, Playing Cricket
Disclaimer
I declare that all the information above are true, complete and correct to the best of my Knowledge.
Timeline
Desktop Support Engineer
ACCEL IT SERVICES
12.2021 - Current
Customer Care Executive
AIRTEL Networks
07.2019 - 11.2020
Bachelor of Arts - Arts And Entertainment Management
Monad University
12TH Pass -
Np.co Senior Secondary School
10TH Pass -
Np.co Senior Secondary School
Diploma in Networking Administrator -
JET KING
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