Prafful Gupta
Technical Support Engineer
Gurgaon,HR
Summary
A competent, dynamic, highly motivated professional with possessing good communications and interpersonal skills now seeking a suitable position where I can apply these skills. Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines career.
Overview
2
2
years of professional experience
Work History
Desktop Support Engineer
Innovative Digitech services
12.2022 - 12.2023
- Responsible for installation, maintenance and administration of Microsoft products like Windows family operating systems
- Configuring & Maintenance of add on peripheral devices like Modem, Switch, CCTV camera footage Dvr's
- Pushing McAfee Encryption for laptops, and updating McAfee .DAT file of every user systems
- Backup and Restoration of network drives using backup and restoration tools
- Maintaining N-Computing Devices
- Troubleshooting outlook issues
- Installed, modified and repaired computer hardware and software
- Maintaining intercoms (telephones) by using Hi path v manger software
- Troubleshooting printer related issues
- Provided technical support for computer related problems, via email, telephone, and hands on support
- Working experience in Remote Desktop
- Password reset for user accounts, Managing groups in domain.
Technical Support Engineer
LivPure Smart
12.2023 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
B.Tech -
Pranveer Singh Institute Of Technology
12th - undefined
LBS Senior Secondary School
10th - undefined
Delhi Public School
Skills
Comfortable working with team at all management levels
Good analytical and logical skills
Comprehensive problem solving abilities
Operating systems: Windows XP, Windows 7, Windows 8, Windows 10
Servers and Services: DHCP, WDS, RAS, Terminal Services
Networking: Ethernet cabling, Knowledge on configuring High end Routers, port forwarding
Other: VMware Workstation
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Remote Support
Ticket management
Personal Information
- Father's Name: Sandeep Gupta
- Date of Birth: 10/16/01
- Marital Status: Unmarried
Professional Snapshot
- Good Knowledge of windows operating system with hands on working experience in implementation of Quota, Backup and Recovery etc.
- Administration in Windows Operating Systems for Services like DNS, DHCP, Mail, FTP, RAS etc.
- Knowledge and practical experience of installing, configuring, maintaining, troubleshooting and Administrating LAN Networks.
- Technical assistance which includes troubleshooting of operating systems (Windows), debugging desktop computers and developing outdated products.
- Configuring print services.
- Active directory users and computers management.
- Running Server backup services.
Languages
English
Hindi
Disclaimer
I hereby, declare that the above mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Interests
Trekking
Exploring new things and places
Learning more about our culture
Watching Movies
Gaming
Timeline
Technical Support Engineer
LivPure Smart
12.2023 - Current
Desktop Support Engineer
Innovative Digitech services
12.2022 - 12.2023
B.Tech -
Pranveer Singh Institute Of Technology
12th - undefined
LBS Senior Secondary School
10th - undefined
Delhi Public School