Adhvaryu Arkang Yogendrakumar
Ahmedabad
Summary
Dynamic Desktop Support Engineer with extensive experience at Sysnet Global Technologies, excelling in troubleshooting and remote support. Proficient in Windows OS installation and configuration, I effectively resolved technical issues, enhancing user satisfaction. My strong analytical skills and commitment to SLA maintenance ensure optimal performance and reliability in IT environments.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Desktop Support Engineer L2
Sysnet Global Technologies Ind PVT LTD
03.2025 - Current
- Provide L1 Application Support to End Users.
- Remote windows support, printer and outlook support etc.
- Installed and configured operating systems and applications on desktops.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
L1 support Engineer
Technomine BPO IND PVT
04.2023 - 12.2024
- Provide L1 Application Support to End Users.
- Working knowledge of Office 365.
- Manage CCTV Cameras and all fire alarm systems.
- Manage alarm alerts and send mail to the support team also monitoring site lockdowns.
DESKTOP Support Engineer
IQVIA IND PVT LTD
12.2022 - 04.2023
- Provide L1 Application Support to End Users.
- Manage Thin Clients.
- Support Desktop OS & LAN Support, Peripherals Support.
- Installation, Configuration and Troubleshooting of various desktop-level applications.
- Support remotely & via phone to the requester.
- Maintaining a defined SLA.
- Healthcare application Primary support:- ARCUS (HIS - Hospital information system), PACS (Picture archiving and communication system)
- (Support site SVP Hospital)
- Monitored network traffic for unauthorized access attempts.
- Provided technical support for users regarding security protocols.
Shift Leader -DESKTOP Support Engineer
MINDSQURETECH TECHNOLOGIES PVT LTD
05.2020 - 09.2022
- Provide L1 Application Support to End Users.
- Manage Thin Clients.
- Support Desktop OS & LAN Support, Peripherals Support and Vpn Networks.
- Installation, Configuration and Troubleshooting of various desktop-level applications.
- Support remotely & via phone to the requester.
- Maintaining a defined SLA.
- Healthcare application Primary support:- ARCUS (HIS - Hospital information system), PACS (Picture archiving and communication system)
- (Support site SVP Hospital)
Customer Support Engineer
Hitachi system PVT LTD
05.2019 - 05.2020
- Analyze and troubleshoot software and hardware issues
- Create help desk documentation with step-by-step instructions on problem-resolving techniques.
- Installed and configured software and drivers
- Diagnosed and repaired Operating System problems.
- Diagnosed and corrected first-level networking issues.
- Diagnosed and corrected first-level wireless networking issues.
- Diagnosed, assigned, and monitored hardware repairs.
- Provided computer help desk support via telephone, face-to-face and remote desktop communication with end-users utilising customer service techniques and strong communication skills
- Prioritised and escalated issues where required
- Installed operating systems, software, antivirus and patches, and peripherals for users to ensure optimal performance
- Provided technical training on hardware/software for new and existing users
- Created help desk documentation with step-by-step instructions on problem-solving techniques
- Resolved technical problems with Local Area Network (LAN), Wide Area Network (WAN).
- Managed remedy system to create all, source of trouble ticket to satisfy customers' tech issues
- Troubleshot hardware and software issues with precision and efficiency.
- Provided technical support for customers using Hitachi systems and software.
- Monitored system performance to identify potential problems.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Provided technical support for customers, troubleshooting hardware and software issues.
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
Customer Support Engineer
Haven Computech
11.2018 - 04.2019
- Configure the WAPs, Install & Configure the New Desktops & Laptops
- Giving Support in Day to Day Activity (On Software & Hardware Problems)
CSR: - Customer support repetitive
Casting Networks PVT LTD
10.2013 - 10.2018
- I have worked with Casting Networks Ind. P.v.t. Ltd as support executive (Backup Support for USA Clients as an Email handling.)
- Managed customer inquiries through phone and email communications.
- Assisted clients in navigating the Casting Networks platform effectively.
- Resolved customer issues promptly to enhance satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
Desktop Support Engineer
B.K.Computers
01.2007 - 09.2011
- Responsible for configuring & troubleshooting Microsoft Outlook accounts.
- Responsible for creating new Microsoft Outlook accounts for new users.
- Responsible for the installation of operating system Windows XP, 7 & Server 2003.
- Responsible for maintaining the network & troubleshooting the network-related issues.
- Responsible for maintaining & troubleshooting network printers.
- Responsible for sharing the network printers.
Education
BCA -
DR. C.V. Raman University
01.2015
DIPLOMA - COMPUTER SCI
Singhania University
01.2012
RHCE And CCNA -
Cisco And Redhat
01.2010
Skills
- Operating Systems: Windows XP
- Windows 7
- Windows 8
- Windows 10
- MS Outlook configuration
- Backup
- Restore
- Troubleshooting
- Disk Management
- Partitions
- Folder sharing
- Access Permission
- Cabling
- LAN troubleshooting
- Installing and configuring Windows Server Active Directory
- Server/Network Monitoring Tools
- Firewall
- Router
- Switches
- LAN
- WAN
- VLAN
- VPN configuration
- Monitor tools
- Ticketing tools
- SLA
- Sadona
- Servicedesk plus
- Zendesk
- RHEL
- CentOS
- Ubuntu
- Apache
- Samba
- NFS
- Ftp
- Squid
- Redhat Package manager
- YUM
- SSH
- Shell scripting
- Firewall Iptables rules
- Installing
- Configuring
- Managing Linux Server
- LVM partition
- Command line utilities
- ACL
- CronJob
- Virtualization
- Boot Processes
- Troubleshooting
- Installation
- Upgradation of OS
- Kernel
- Additional Packages
- RPM
- Performance Monitoring
- Taking backups
- Troubleshooting NFS servers
- NFS Clients
- Troubleshooting skills
- Analytical skills
- Remote support
- Application support
- Operating system installation
- Network troubleshooting
- SLA maintenance
- Remote desktop support
- Help desk experience
Certification
RHCE, 2010
Hobbies and Interests
- Watching Cricket
- Listening to Music
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Languages
- Gujarati
- Hindi
- English
Personal Information
- Father's Name: Yogendrakumar
- Date of Birth: 03/20/88
- Nationality: Indian
- Marital Status: Widower
Timeline
Desktop Support Engineer L2
Sysnet Global Technologies Ind PVT LTD
03.2025 - Current
L1 support Engineer
Technomine BPO IND PVT
04.2023 - 12.2024
DESKTOP Support Engineer
IQVIA IND PVT LTD
12.2022 - 04.2023
Shift Leader -DESKTOP Support Engineer
MINDSQURETECH TECHNOLOGIES PVT LTD
05.2020 - 09.2022
Customer Support Engineer
Hitachi system PVT LTD
05.2019 - 05.2020
Customer Support Engineer
Haven Computech
11.2018 - 04.2019
CSR: - Customer support repetitive
Casting Networks PVT LTD
10.2013 - 10.2018
Desktop Support Engineer
B.K.Computers
01.2007 - 09.2011
BCA -
DR. C.V. Raman University
DIPLOMA - COMPUTER SCI
Singhania University
RHCE And CCNA -
Cisco And Redhat