Pranay Jadhav

• Asset Management

i) Fixed Asset Register

ii) Software Asset Register.

• Email Server Administration

i) New User Email Creation

ii) Exit Employee Email Deletion and Suspension

iii) Email Group Creation

iv) Email Data Backup.

v) Email Data Migration

vi) Email Forwarding

vii) Email Alias Creation

viii) Email ID Password Reset

• Day To Day IT support

i) Computer Drivers updating

ii) OS Patch Updating , Windows formatting and resetting

iii) Printer Troubleshooting like printer driver updating, cartridge replacement, Printer Network Connection

iv) Disk de-fragmentation , Disk space issue

v) External Device not working like mouse, keyboard

vii) Network Troubleshooting

VIII) Microsoft product troubleshooting, like Outlook, Word, and Excel.

ix) Remote Desktop assistance

• Surveillance Governance of CCTV

i) Live view of CCTV Cameras

ii) Play Back view of Cameras

iii) Retrieval of footage from backup as per requirement

iv) Live view assistance to CEO and admin thorough HIK Connect

• Vendor Management

i) Maintain Vendor Registrar

ii) AMC renewal and termination for Repairing expired warranty company Asset

iii) Ticket Raising, appointment booking for in-warranty asset and follow up till problem resolve

iv) Faulty laptop repairing from service centre

• Provide Level 2 support to over 500+ end users across multiple locations.
• Troubleshoot hardware and software issues, including BSODs, software crashes, and network connectivity problems.
• Manage user profiles and group policies via Active Directory, and handle onboarding/offboarding IT tasks.
• Support Outlook/Office 365 configurations, email issues, and shared mailbox access.
• Coordinate with L3 support for escalations and follow-up till resolution.
• Perform updates, and system health checks periodically.
• Setup, configure, and troubleshoot network printers, and conference room setups.
• Maintain documentation of IT assets, incidents, and resolutions using Manage Engine