Abhishek Shukla
Lucknow
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
8
8
years of professional experience
Work History
Desktop Support Engineer L2
IDC Technologies
Gurgaon
07.2021 - Current
- Create and maintain Active Directory environment management documentation on as as-necessary basis
- Coordinate with field engineer physical visit for system and printer related issue
- Experience with Service-now tool for a ticketing tool
- Troubleshot and resolved hardware and software issues on Laptop, desktops and printer
- Configured hardware, devices and software for new joiners
- Administration, Configuration, Rule set creations, policy fine tuning, in-line mode implementations and reporting of Endpoint Security Technologies like: Sophos central, Symantec endpoint protection.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Diagnosed and resolved hardware and software issues efficiently.
- Performed server patching activities using Windows Server Update Services.
- Configured user accounts, permissions and passwords according to company policies.
- Attended customer service meetings to address any ongoing issues or concerns.
- Resolved network connectivity issues for local area networks and wide area networks.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Provided technical assistance to users in person, via phone or email.
- Ensured compliance with corporate policies related to data security standards.
- Provided remote desktop support using tools like Big Fix Remote and Remote Desktop, increasing issue resolution speed.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
Hardware Engineer
Sysnet Global Technologies
Gurgaon
07.2020 - 07.2021
- Desktop, Laptop modify and maintain hardware component RAM, SSD, HDD, Motherboard, Keyboard, Display LCD Panel.
- Reviewed customer feedback to identify areas where improvements could be made in existing hardware designs.
- Assisted in the development of technical specifications for new or modified hardware components.
- Troubleshot complex problems related to network configuration, circuit boards and other hardware devices.
Desktop Support Engineer L1
Think Computers
Lucknow
11.2016 - 12.2017
- Provided end user support for laptop and desktop computers for over 1100 users
- Installed, upgraded, supported and troubleshoot Windows OS, Office and Outlook and other applications as assigned
- Provided technical support by telephone and Remote Support
- Troubleshooting of local area network connectivity issues.
- Provided training to end-users on basic usage of computer applications.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Installed, configured and maintained computer hardware, software and peripherals.
Education
High School - PCM
MDM Public School
Lucknow, UPIntermediate - PCM
Capital Convent Inter Collage
Lucknow, UPB.com - Accounting and Finance
Ram Manohar Lohia
Gonda, UPRMLAU Graduation - Hardware and Networking
Jetking
Lucknow, UPSkills
- Debugging
- End-user support
- Windows Operating System
- Mobile Device Management
- Virtualization Technologies
- Technical Support
- System Administration
- Patch management
- Advanced troubleshooting
- Hardware diagnostics
- Troubleshooting and diagnosis
- Issue Resolution
- Incident Management
Personal Qualifications
UP Board 2012, UP Board 2014, RMLAU Graduation 2018
Personal Information
Title: Desktop Support Engineer
Timeline
Desktop Support Engineer L2
IDC Technologies
07.2021 - Current
Hardware Engineer
Sysnet Global Technologies
07.2020 - 07.2021
Desktop Support Engineer L1
Think Computers
11.2016 - 12.2017
High School - PCM
MDM Public School
Intermediate - PCM
Capital Convent Inter Collage
B.com - Accounting and Finance
Ram Manohar Lohia
RMLAU Graduation - Hardware and Networking
Jetking
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