About Me I have overall8 years of Experience in ICT Department Currently I am working as Desktop support engineer L2 managing all IT infrastructure.
Overview
9
9
years of professional experience
Work History
Desktop support engineer L2
63moons technologies
04.2017 - 07.2024
Engineer Hardware Engineer
Dell
01.2016 - 01.2017
Replacing Desktop and Laptop Parts Installing OS Managing ticketing tool
Education
BSCIT - Computer Sci
NIILM University
01.2014
HSC - undefined
Bhartiya Siksha Parishad
01.2011
SSC - undefined
Bhartiya Siksha Parishad
01.2009
Skills
Managing IT Infrastructure Managing AD Server Multi-tasking communication, Handle Escalation
Palo Alto and Check Point Firewall
Languages
English and Hindi
Key and Responsibility
Palo Alto Registered Firewall license. Synced Firewall with AD server. Configured Web and Application filter. Configured Firewall rules. Make Firewall Inbound and Outbound policy Configure Inbound and Outbound communication policies. Configure IPSec S2S VPN and SSL VPN. IPSLA
AD Server Configure and Managing On-Prem AD server for Server2019. Creating and Managing AD users and Groups. Creating and Managing AD group policies. Creating DNS records. Configured AD Server backup.
Desktop Intune configuration and management. Maintain hardware asset record and update on regular basis in Asset inventory.Assisting IT manager in the day-to-day activities and to carry out any other duties as assigned.Installation of various operating systems such as windows2003/2008/Xp/7/8/10/windows server2003,2008,2008r2,2012r2,2016,2019.
Installing various Application Software’s, Patches, Anti-virus, etc. Installation, configuration of network printers, Scanners, Desk jet and Laser jet printers. Installation & troubleshooting of mailing software (MS Outlook, Outlook Express/O365). OS installations windows and Linux. Software Installations Visual Studio, SQL and CRM. New users onboarding and provide support to end users. IT related issue and troubleshooting.