Summary

Overview

Work History

Education

Skills

Certification

Timeline

Ravinder Kumar

IT Support Engineer L-2

Chandigarh

Summary

Self-motivated IT Professional experienced in managing IT infrastructure and enhancing system security. Delivered cost-effective solutions while coordinating with multiple departments to achieve organizational objectives. Focused on adapting to changes and identifying opportunities for performance improvement.

Overview

Languages

Certifications

years of professional experience

Work History

Desktop Support Engineer L2

CMS

Chandigarh

10.2023 - Current

Give IT support to Aditya Birla Fashion Retail Ltd.
Supported various vendor OS, including Google Chrome OS, Microsoft Windows, and Apple MacOS, to ensure compatibility and user satisfaction.
Delivered remote demonstrations and troubleshooting on customer's computers through Zoho.
Supported various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS.
Diagnosed and resolved complex network problems.
Updated knowledge on latest software, hardware, and IT technologies to enhance expertise and service delivery.
Maintained communication with colleagues to facilitate knowledge sharing and improve project collaboration.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Increased user satisfaction through effective communication and timely resolution of support tickets.

Assistant Manager (IT)

GDP Ltd

Kharar

03.2016 - 11.2021

Optimized employee schedules, balancing company priorities with staff leave requests to enhance operational efficiency.
Developed and implemented long-term training strategies for new and existing employees across departments to improve skill sets.
Developed long-term training strategies for new and existing employees across multiple departments.
Monitored and inspected computers and peripheral equipment, ensuring reliability of IT services.
Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.

Branch Junior IT Officer

Adarsh credit cooperative Society/Bank

Hamirpur

01.2015 - 02.2016

Researched and implemented targeted infrastructure improvements, strengthening operational IT capabilities.
Provided clear IT services support to technical and non-technical staff, facilitating smooth company operations.
Communicated complex technical information clearly, enabling swift resolution of service user issues.
Maintained up-to-date licenses and certifications for dependable software and systems' compliance.
Modelled user-experience requirements to support project milestones.

Education

BCA - IT

PTU

Banur, India

01-2013

Senior Secondary - Science

GSSS NALTI

Hamirpur, HP

01-2008

10th CBSE - undefined

JNV Hamirpur