Salil Shaikh
Desktop Support Engineer L2
Mumbai
Summary
Experienced Desktop Support Engineer with over 11 years of expertise in delivering comprehensive technical support to end users within the Customer Services industry. Proficient in installing, upgrading, and configuring software, troubleshooting computer hardware, and providing efficient solutions. Skilled in Microsoft Office applications and adept at resolving customer issues promptly and effectively. Possess a strong understanding of computer networking principles, ensuring seamless connectivity and optimal performance for users.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Desktop Support Engineer L2
Aletheia Technologies Pvt. Ltd
6 2022 - Current
- Client name, Kalpataru Pvt Ltd.
- Desktop Maintenance, Network, Computer Peripherals.
- Troubleshooting the network and crimping the cable.
- Network printer installation.
- Outlook 2016 and O365 installation and troubleshooting.
- Works with vendor support contacts to resolve technical issues within the desktop environment.
- Remote support service for end-user support to VIP user.
- Configured hardware, devices, and software to set up workstations for employees.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Vendor coordinator.
- I am working on reducing the time on the engineer's resolution work.
- Compliance activity.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Desktop Support Engineer
Microland Limited
05.2018 - 11.2019
- Client name, Kalpataru Pvt Ltd.
- Desktop maintenance, Network, Computer Peripherals.
- Troubleshooting the network and crimping the cable
- Network printer and plotter installation.
- Outlook 2016 installation and troubleshooting.
- Works with vendor support contacts to resolve technical issues within the desktop environment.
- Remote support service for our location user.
- Support to VIP user.
Desktop Support Engineer
Clanel Corporate Services Pvt
11.2017 - 03.2018
- Client name, Kalpataru Pvt Ltd.
- Desktop maintenance, Network, Computer Peripherals
- Troubleshooting the network and crimping the cable
- Network printer & plotter installation
- Outlook 2016 installation and troubleshooting
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Remote support service for out location user
- Support to VIP user.
Desktop Support Engineer
LA Technology pvt.Ltd.
8 2016 - 11.2017
- Client name, Union Bank of India.
- To maintain desktops, networks, and computer peripherals.
- Manage day-to-day call activity.
- Lotus configuration, troubleshooting, and mail backup.
- Troubleshooting the network, crimping the cable.
Desktop Support Engineer
Dynacons system and solutions Ltd.
05.2015 - 06.2016
- client name Ajmera Builder
- Working with Dynacons System & Solution Ltd (Mumbai) as a Field Engineer for a period of 6 months, and then I was promoted to a Residential Engineer for Ajmera's Times Square Project for the last 6 months.
- To maintain desktops, networks, and computer peripherals.
- Manage day-to-day call activity.
- Antivirus Quick Heal Endpoint Security V.15 updating client PC and server PC.
- Manage Firewall FortiGate 20C.
- Outlook 2007/2010 configuration, troubleshooting, and mail backup.
Desktop Support Engineer
Newtech solution
08.2012 - 10.2013
- Computer assembling
- Desktop maintenance, network, computer peripherals
- Installation & Maintenance DVR and C.C.TV camera
- Installation & Maintenance Intercom system.
Desktop Support Engineer
A.COM CITY
11.2010 - 07.2012
- Desktop maintenance, Network, Workstations, peripheral
- Make day to day system backup
- Antivirus, OS path updating
- As per schedule do the necessary thing for system
- Computer assembling.
Desktop Support engineer
Nisha computer
02.2010 - 09.2010
- Desktop support Laptop support Software support Internet and network support Computer assembling Software and database management manage the customer
Education
Higher Diploma in Systems and Networking -
NIIT
06.2007 - 05.2009
H.S.C - undefined
University Of Mumbai
06.2005 - 06.2007
Skills
Software troubleshooting
Computer Hardware
Microsoft Office
Customer Service
Computer Networking
Hardware Installation
Ticketing system proficiency
Data Backup and Recovery
Hardware and software upgrades
Teamwork and Collaboration
Problem-solving aptitude
Remote Technical Support
Certification
Cisco Certified Network Associate, CISCO, 09/01/23
Personal Information
- Date of Birth: 03/13/89
- Gender: Male
- Nationality: India
Timeline
Cybersecurity: Threats & Prevention
02-2025
Cybersecurity Fundamentals Toolkit
02-2025
Basics of Computer Networking, 10/01/23
10-2023
Cisco Certified Network Associate, CISCO, 09/01/23
09-2023
Desktop Support Engineer
Microland Limited
05.2018 - 11.2019
Desktop Support Engineer
Clanel Corporate Services Pvt
11.2017 - 03.2018
Desktop Support Engineer
Dynacons system and solutions Ltd.
05.2015 - 06.2016
Desktop Support Engineer
Newtech solution
08.2012 - 10.2013
Desktop Support Engineer
A.COM CITY
11.2010 - 07.2012
Desktop Support engineer
Nisha computer
02.2010 - 09.2010
Higher Diploma in Systems and Networking -
NIIT
06.2007 - 05.2009
H.S.C - undefined
University Of Mumbai
06.2005 - 06.2007
Desktop Support Engineer L2
Aletheia Technologies Pvt. Ltd
6 2022 - Current
Desktop Support Engineer
LA Technology pvt.Ltd.
8 2016 - 11.2017