MUDDASSIR Abdulsubhan
Bangalore
Summary
To pursue a highly challenging career where I can apply my knowledge, acquire new skills with take advantage of my skills to effectively contribute to the organization
Having 4 years of work experience as Data Network Support and Workstation Support, also involved in Installation, Maintenance, Configuration, and Troubleshooting of Desktop, Cisco wireless Switches, and Routers.
Overview
25
25
years of professional experience
Work History
Senior Desktop Support Engineer L2
Novo Nordisk India Private Limited
Bangalore, India
09.2024 - Current
- Support for Audio Video Conference meeting room's
- Supporting Cisco VCON models and related Touch Panels
- Cisco Codec Pro - Cisco Telepresence Touch
- Cisco Telepresence SX20 - Cisco Telepresence Touch
- Cisco Room Kit Mini - Cisco Room Navigator
- Cisco Codec Pro - Cisco Room Kit Navigator
- Daily checking the VCON meeting rooms
- 1) Checking the Power connectivity and joining to teams virtually and online sharing, focusing camera to the individual participants or all peoples in a group.
- 2) Checking the HDMI cable audio and video all input and output cables connect properly in their places
- 3) Running the Speed test daily
- 4) If required software update for VCON
- 5) Checking the Sound waves Hz (Hertz) with technician
- 6) Checking all the Hand Mic, Collar Mic working condition
- Updating all the IT Materials Stocks Inventory in the Excel
- Following Novo Nordisk-service-now Software as per Ticket
- Daily Updating all the Trouble Ticket via email and Novo Nordisk-service-now
- Handover IT Assets to the New Employees and keeping the records & email Communication
- Troubleshooting & Resolving Hardware and Software issues
- Remotely connecting to the User's PC and resolving the issues via Microsoft Teams
- Daily Checking all the Vcon Meeting Rooms Connectivity
- Requesting Accesses, Shared Drive, etc., for the Users in Novo Access
- Using Support Admin tool to know the User Access Status and Unlocking the Password.
- Co-ordinating with NNIT team for any issue with Access, Network issue etc
- Resolving issues with RSA Hard Token, Soft Token, iPhone, Laptop Bit locker
- Installing OS Image for New and Old Laptops as per request
- Co-ordinating with the Dell Vendor for repair Laptops, Batteries, Hardware issues Expiry dates, and requesting Quotation to raise PO.
- Creating Ticket for any Laptop Hardware issue, Network issue, Software Application issue to a proper Concern Teams. (NNIT, HCL, DLM etc.,)
- Daily Co-ordinating with the User for any issues via Microsoft Teams
- Daily sending Reports to Team Leader and Manager for all Meeting Rooms Status and Daily activity.
Desktop Support Executive L2
Novo Nordisk India Private Limited
Bangalore, India
03.2021 - 08.2024
- Support for Audio Video Conference meeting room's
- Supporting Cisco VCON models and related Touch Panels
- Cisco Codec Pro - Cisco Telepresence Touch
- Cisco Telepresence SX20 - Cisco Telepresence Touch
- Cisco Room Kit Mini - Cisco Room Navigator
- Cisco Codec Pro - Cisco Room Kit Navigator
- Daily checking the VCON meeting rooms
- 1) Checking the Power connectivity and joining to teams virtually and online sharing, focusing camera to the individual participants or all peoples in a group.
- 2) Checking the HDMI cable audio and video all input and output cables connect properly in their places
- 3) Running the Speed test daily
- 4) If required software update for VCON
- 5) Checking the Sound waves Hz (Hertz) with technician
- 6) Checking all the Hand Mic, Collar Mic working condition
- Updating all the IT Materials Stocks Inventory in the Excel
- Following Novo Nordisk-service-now Software as per Ticket
- Daily Updating all the Trouble Ticket via email and Novo Nordisk-service-now
- Handover IT Assets to the New Employees and keeping the records & email Communication
- Troubleshooting & Resolving Hardware and Software issues
- Remotely connecting to the User's PC and resolving the issues via Microsoft Teams
- Daily Checking all the Vcon Meeting Rooms Connectivity
- Requesting Accesses, Shared Drive, etc., for the Users in Novo Access
- Using Support Admin tool to know the User Access Status and Unlocking the Password.
- Co-ordinating with NNIT team for any issue with Access, Network issue etc
- Resolving issues with RSA Hard Token, Soft Token, iPhone, Laptop Bit locker
- Installing OS Image for New and Old Laptops as per request
- Co-ordinating with the Dell Vendor for repair Laptops, Batteries, Hardware issues Expiry dates, and requesting Quotation to raise PO.
- Creating Ticket for any Laptop Hardware issue, Network issue, Software Application issue to a proper Concern Teams. (NNIT, HCL, DLM etc.,)
- Daily Co-ordinating with the User for any issues via Microsoft Teams
- Daily sending Reports to Team Leader and Manager for all Meeting Rooms Status and Daily activity.
UTP and Fiber Technician
Hoshan Group
Riyadh, Saudi Arabia
12.2018 - 01.2020
IT Support Engineer
GLOTRONIX PVT LIMITED.
Bangalore, India
12.2017 - 12.2018
- Installing OS/ISO Image Win7 64bit for all the Laptop and Desktop on client place
- Joining Domain and Adding User to Admin rights
- Troubleshooting the Network issues like RJ45 Cabling, Punching and Crimping
- IP Phone Configuring with MAC Address for the client as per request
- Helping the Data Network Group to Access Cisco Switches via putty
- Updating daily all the Devices running Normally to Head Office
- Configuring Mobile devices to Company Outlook and Wi-Fi
- Updating all the IT Materials Stocks Inventory in the Store
- Following IT Remedy Software as per Ticket
- Daily Updating all the Trouble Ticket via email to the Users
- Handover IT Assets to the New Employees and keeping the records & email
- Managing all the new arrived IT materials up to date records & email
- Assigning temporary Administrator rights for the User as per request
- Troubleshooting & Resolving Hardware and Software issues in Client Places
- Outlook Configuring Manually for the Users
- Using Skype for multipurpose sharing, chatting, video etc
- Remotely connecting to the User's PC and resolving the issues.
- Using Remote Software's Ammyy Admin, AnyDesk, TeamViewer, Aero Admin to connect Users.
IT Administrator
CONDUITE Endeavor Infosoft Pvt Ltd
Bangalore, India
08.2016 - 07.2017
- Administering desktop with win9X & XP Operating System.
- Configuring mailing software.
- Attending end user problem assigned through help desk.
- Hands on Experience on Help Desk software automation support processes including the ability to submit, monitor, and manage help desk cases, change requests, and asset inventory records.
- Co-ordinate with the customers.
- Troubleshooting software and hardware issues
- Upgrading RAM and Microprocessor Desktop and Laptop as per request
- Burn ISO Images in USB drive and DVD
- Ordering IT material supply
- Handling customer enquiries and complaints
- Adding Users in Barcode reader for Access
- Updating daily Server room activity
- Adding Users and giving permission in ADS
- Adding Users name in Access Control List(Firewall SENSE)
- Checking Agent Status like Loggedin, Incall, AWT, Hold, Not Ready via C-ZENTRIX
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business.
- Outlook Configuring in Apple devices and System
IT Administrator
SUBH SAI DEVCON India Ltd.
Bangalore, India
01.2014 - 05.2016
IT Officer
KETTANEH Construction Saudi Arabia Ltd
Saudi Arabia
10.2010 - 11.2013
- Company Overview: KAFD, SADARA Oil & Gas Project
- Installing UTP Cables Crimping and Punching till Data Room to User end.
- Checking the Internet and Connectivity
- Installing Cabinet and Network Switches and Routers, Wireless Configuration
- Installing OS, drivers, Software Application in Laptops, Desktops
- Installation of Windows Standard Server 2008 and Applications
- Installation of Local and Network Printers and Scanners
- Troubleshooting Software and Hardware issues
- Assigning Permissions from Server (ADS) to particular Users as per request, approval
- Checking Updated Antivirus from the Server
- Assigning Users Rights to Access share drives
- Connecting Remotely to User PC's and resolving Software Problems
- KAFD, SADARA Oil & Gas Project
Team Leader
PCS Technology Limited
Bangalore, India
11.2009 - 08.2010
- Working as Contractor employee from PCS Technology Limited, for ITIL as Team Leader (Joint venture group of TVS Interconnect Systems (TVS ICS) and Infrastructure Leasing and Financial Services LTD (IL&FS)
- Currently Providing support to corporate and branch users
- Giving Remote support to users
- Taking care of Symantec Endpoint Protection 11.0
- Managing Application and Device control through centralized management from Corporate
- Assigning user rights and accessing permission based on the approval of the authority person of their department head
- Increasing Storage quotas of respective user or respective mailbox.
- Network Management
- Installation of Alcatel Omni Stack and Omni Switch series switches.
- Installation and Trouble shooting of Alcatel, Cisco, Marconi Switches.
- Diagnosed and resolved network connectivity issues for all clients.
- Supported and Deployed Network Infrastructure in a multi vendor Environment.
- Assisted in development of emergency situation strategies and fault tolerance for all Support system.
- Structured cabling done for Networks.
- Provided onsite maintenance support to individuals and corporate clients. (Tasks Involved systems support, installation of the Windows OS and troubleshooting network Related problems)
- Hardware and Software installation and upgrades.
Network Support
IT infi-tech Information Pvt Ltd
Bangalore, India
09.2003 - 02.2005
- Identifying the Hardware and Software requirements for the proposed Network Solution.
- Administering in windows 2000 & XP Networks, Service pack installation, ADSL modem installation in network.
- Involved in Configuring and maintaining a Proxy server.
- Backup and Restore and request processing environment.
System Administrator
Rooman Institute of Technologies Ltd.
Bangalore, India
01.2001 - 02.2003
- Hardware and Software installation and upgrades.
- Tasks involved user and group creation, domain and workgroup setup.
- Assigning Disk Quotas and Special NTFS Permissions.
- Actively involved in installation of Windows operating systems and network clients.
- Adding additional disks, creating partitions and file systems.
Education
ITI - Mechanical
Ghousia Polytechnic
05.2016
Pre University College - undefined
T.E.S college
Skills
- Installing and Configuring Local and Network Printers
- Installing OS and adding User
- Upgrading the server
- Coordinating with ISP providers
- Following standardized company procedures
- Installing Antivirus and Updating
- Pulling the Twist Pair Cable
- Punching and crimping cables
- Checking connectivity and Internet Access
- Following standard procedure for structured cabling
- Managing and Updating Remedy software
- Coordinating with Vendor for Upgrading Server OS or Hardware
- Ensuring compliance with Data Protection Act
- Configuring Outlook Manually for Exchange Server
- Hardware Troubleshooting
- Software Troubleshooting
- GUI based Systems (WIN 9X/XP)
- Printers Installation and Configuration
- Laptops Installation and Configuration
- Tape Drives Installation and Configuration
- CD Writers Installation and Configuration
- RAID Installation and Configuration
- SCSI Devices Installation and Configuration
- Structured Cabling in networks
Personal Information
- Father's Name: Abdulsubhan
- Date of Birth: 12-12-1975
- Gender: Male
- Marital Status: Married
Papers Completed
- Installing, Configuring, and Administering Microsoft Windows 2000 Server
- Installing, Configuring, and Administering Microsoft Windows 2000 Professional
- Managing a Microsoft Windows 2000 Network Environment
- Designing a Microsoft Windows 2000 Network Infrastructure
Timeline
Senior Desktop Support Engineer L2
Novo Nordisk India Private Limited
09.2024 - Current
Desktop Support Executive L2
Novo Nordisk India Private Limited
03.2021 - 08.2024
UTP and Fiber Technician
Hoshan Group
12.2018 - 01.2020
IT Support Engineer
GLOTRONIX PVT LIMITED.
12.2017 - 12.2018
IT Administrator
CONDUITE Endeavor Infosoft Pvt Ltd
08.2016 - 07.2017
IT Administrator
SUBH SAI DEVCON India Ltd.
01.2014 - 05.2016
IT Officer
KETTANEH Construction Saudi Arabia Ltd
10.2010 - 11.2013
Team Leader
PCS Technology Limited
11.2009 - 08.2010
Network Support
IT infi-tech Information Pvt Ltd
09.2003 - 02.2005
System Administrator
Rooman Institute of Technologies Ltd.
01.2001 - 02.2003
Pre University College - undefined
T.E.S college
ITI - Mechanical
Ghousia Polytechnic