Jira, ServiceNow, CRM
Jitendra Singh
Noida
Summary
Collaborative Technical Support Engineer leveraging internal and external relationships to address complex issues. Proactively seeks assistance from vendors, colleagues, and external sources to enhance ticket responses and ensure customer satisfaction. Utilizes personal expertise and diverse professional connections to deliver top-notch support. Flexible Technical Support Engineer with [Number] years of experience, adept at maintaining seamless operations for clients. Recognized for swiftly resolving downtime situations and seamlessly integrating new hardware and components into existing systems and environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Conneqt Business Solutions
10.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
System Administrator
LogixInfo Solutions (P) Ltd.
05.2021 - 10.2023
- Company Overview: We pride ourselves in providing complete end-to-end solutions to our users and their IT needs
- Irrespective of the environment — be it Enterprise Applications, Legacy Applications, Infrastructure Servers, Secure Desktops
- We have delighted our customers with specific solutions to their needs
- Act as a liaison between Information Technology and corporate sourcing procurement department in ensuring application of policies, processes and inclusively practices relating to contract administration and risk management
- Configure & manage the Windows server 2019 and Windows Desktops 10 & 11
- Planning, Installation and configurations of full sights like installation, Management and Configuration of Windows Servers, Planning, installation and configuration of Cisco Network Switches
- Installation, Integration, Configuration, and proper support of Active Directory based on Windows Server 2016 & Server 2019
- Installation, Configuration and Troubleshooting of Domain Controllers and Additional domain controllers
- Configure & manage Active Directory Database, Managing Users, Computers and Groups
- Manage the DNS, DHCP, Print server, File server
- Manage NAS Server for Central Storage and data backup
- Troubleshooting of Windows 2016 and 2019 based Servers
- Creating & assigning roles and granting permissions to users
- Managing & Troubleshooting of Windows mail, Outlook & MS Outlook
- Software Installation & Configuration
- Provide remote support to users for different sites
- Troubleshooting of Windows machines & Hardware peripherals
- Creating rules & policies (web based & application based) on Firewall
- Manage Firewalls (Sophos, Sonicwall and Fortigate)
- Backup of Active directory through NTbackup, and Windows Server Backup
- Handling Domain Administration, User Support Desktop Support
- Preparing monthly work status report and updating technology specific documents
- We pride ourselves in providing complete end-to-end solutions to our users and their IT needs
- Irrespective of the environment — be it Enterprise Applications, Legacy Applications, Infrastructure Servers, Secure Desktops
- We have delighted our customers with specific solutions to their needs
System Admin
Pan Realtors Pvt Ltd.
12.2013 - 11.2020
- Installation, Integration, Configuration, and proper support of Active Directories based on Windows Server 2003 R2 and Windows Server 2008 R2
- Installed All Client systems Windows XP, Windows Vista, Windows 7, Windows 2003, Windows Server 2008 R2 and Linux
- Create User creation, printer access Share Drive resources and Password Reset
- Hardware issues like Laptop and Desktop Troubleshooting
- Weekly Backups of users and Monthly Backup in File Server
- Provides direct support to users, including troubleshooting complex problems to ensure 100% uptime
- Weekly reported and network reported send to Manager
IT Engineer
SNC InfoTech Pvt. Ltd.
04.2011 - 12.2013
- Maintaining the Window Server 2008 environment
Rise Info system Pvt. Ltd.
07.2010 - 04.2011
Technical Head and Trainer
Jetking Computer Hardware and Networking Institute
06.2009 - 07.2010
Education
Computer Hardware & Networking Course -
Jetking Institute
BSc - undefined
University of Rajasthan
01.2005
10+2 - undefined
Rajasthan Board
01.2002
10’Th - undefined
Rajasthan Board
01.2000
Skills
- Jira Administration, creating users and groups, grant permissions, creating screens, workflow management, schemes, work within projects
- Debugging technical issues and testing
- Bug tracking
- Technical troubleshooting
- Managing groups and user accounts
- Managing Network Settings
- Installing Software and Managing Services
- Installation and configuring DNS
- DHCP
- File and Print servers
- Assigning IP addresses
- Disk management
- Managing Active Directory users and groups
- Network Monitoring
- Installing and configuring Local and Network Printers
- Remote installation via RIS and WDS
- Installing and configuring wireless network
- Basic configuration of Cisco Routers
- L2/L3 Cisco Switches
Globalcertifications
- MCP, 70-290
- Microsoft Certified Server Virtualization with Windows server Hyper-V & System Center, 70-409
Technicalsummary
10, Configuration and support of Windows server 2016 & Windows server 2019., Implementation and designing of Active directory in Windows server 2016 & Windows server 2019., Configure and maintenance of FTP, File, DNS and DHCP server., Implementation of Group Policies.
Disclaimer
I hereby informed that all the pieces of information supplied above are true, complete and correct to the best of my knowledge and believe.
Personal Information
- Passport Number: E6351108
- Father's Name: Sh. Ramcharan
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
- Microsoft Certified Server Virtualization with Windows server Hyper-V & System Center (70-409)
- MCP (70-290)
- Jira Administrator Training
- Active Directory Administration, Group Policies, Network security.
Software
Timeline
Technical Support Engineer
Conneqt Business Solutions
10.2023 - Current
System Administrator
LogixInfo Solutions (P) Ltd.
05.2021 - 10.2023
System Admin
Pan Realtors Pvt Ltd.
12.2013 - 11.2020
IT Engineer
SNC InfoTech Pvt. Ltd.
04.2011 - 12.2013
Rise Info system Pvt. Ltd.
07.2010 - 04.2011
Technical Head and Trainer
Jetking Computer Hardware and Networking Institute
06.2009 - 07.2010
BSc - undefined
University of Rajasthan
10+2 - undefined
Rajasthan Board
10’Th - undefined
Rajasthan Board
- Microsoft Certified Server Virtualization with Windows server Hyper-V & System Center (70-409)
- MCP (70-290)
- Jira Administrator Training
- Active Directory Administration, Group Policies, Network security.
Computer Hardware & Networking Course -
Jetking Institute
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