ADITYA BHASIN
Assistant Manager | Project Lead | Cloud administrator
Delhi,DL
Summary
IT professional with 12+ years of expertise in Microsoft 365 security, compliance, and automation, specializing in Defender, Intune, and Entra. Proven track record in designing secure, compliant solutions, advising clients, and leading global teams to deliver innovative, business-aligned strategies.
Overview
13
13
years of professional experience
4
4
Certification
2
2
Languages
Work History
Assistant Manager | Project Lead | Team Lead
Linedata (Gravitas)
09.2021 - Current
- Led cloud service initiatives for over 40 financial clients in the US, ensuring exceptional service delivery, customer satisfaction, and alignment with business goals
- Directed private-to-public cloud migrations to Azure, overseeing Windows-side operations for optimal performance and resource utilization
- Successfully implemented advanced security solutions such as Microsoft Purview and Defender, enhancing threat detection, compliance, and overall security posture for clients
- Designed and deployed comprehensive Office 365 tenants with meticulous end-to-end configuration and adherence to compliance standards, streamlining client onboarding processes
- Spearheaded Mobile Application Management (MAM) and Mobile Device Management (MDM) initiatives, ensuring all devices adhered to stringent Intune compliance standards for enhanced security
- Led migration projects, transitioning clients from on-premises Exchange to Microsoft 365 and executing tenant-to-tenant migrations using Hybrid Configuration Wizard (HCW) and BitTitan
- Expertly managed multiple Entra Connect setups, facilitating seamless data integration and connectivity for enterprise systems
- Served as a critical escalation point for complex technical issues, resolving challenges with innovative solutions and maintaining exceptional service quality
- Mentored teams to deliver high-quality projects, ensuring alignment with client objectives and regulatory requirements
- Conducted training programs to foster continuous improvement and professional development among team members
Sr. Technical Lead & Multiple Positions
Convergys (Now Concentrix)
07.2012 - 09.2021
- Promotions & Leadership:
- Senior Technical Lead (May 2021 - September 2021): Led high-priority technical cases in Exchange Online and hybrid environments, ensuring swift resolutions and significantly enhancing customer satisfaction
- Managed client communications, documented technical solutions, and collaborated cross-functionally to resolve complex issues while sharing best practices with team members
- Technical Lead (May 2020 - April 2021): Oversaw a support team focused on Exchange Online and Active Directory Connect, delivering exceptional service for premier customers
- Mentored junior engineers, driving performance through up-skilling initiatives and fostering a culture of continuous learning
- Escalation Engineer (July 2019 - April 2020): Managed complex client escalations related to Exchange Online, providing specialized support and ensuring timely resolution of critical issues
- Technical Support Engineer (June 2018 - June 2019): Transitioned to commercial support, addressing technical issues in Exchange Online and AD Connect
- Responsible for launching the pilot project for premier cases, demonstrating an ability to innovate and adapt to evolving client needs
- Escalation Engineer (April 2013 - May 2018): Collaborated with global teams on escalations related to Windows and Office products
- Served as a Subject Matter Expert (SME) for live services, overseeing the migration for Hotmail.com from Delta to Exchange Online, and initiated the pilot OneDrive support project - Parature
- Technical Support Engineer (July 2012 - March 2013): Launched my career in technical support during the rollout of Windows 8, specializing in Microsoft products
- Delivered Tier 1 and Tier 2 support for both Windows and Mac OS environments, establishing a strong foundation for my technical career
- Recognized for my contributions to critical consumer services and for managing product transitions that aligned with business goals
- Played a pivotal role in the global escalation team handling cases directly from the CEO's office, reflecting my capacity to manage high-stakes situations with professionalism and expertise
- Supported and enhanced security in hybrid Exchange Online environments, managing escalations involving Microsoft Defender and compliance settings
- Played a critical role in integrating security strategies with business goals during global migrations and system transitions
Education
Bachelor of Arts -
University of Delhi
Master of Arts -
Sikkim Manipal University
Skills
Microsoft 365 Deployment & Migration
Enterprise Security Frameworks
Cloud Migration Expertise
Endpoint & Device Management
Incident Management & Escalation
Strategic Leadership
Project Management
Technical Documentation
Hybrid Environment Support
Client Advisory & Workshops
Excellent communication skills
Certification
ITILV3 Foundation | Exam 346 | Exam 410| Exam 341 | Exam 347
Accomplishments
A seasoned IT professional with over 12 years of experience in Microsoft 365 security, compliance, and cloud technologies. Successfully led and delivered complex projects for over 40 financial clients, including Office 365 tenant deployments, Azure cloud migrations, and advanced security implementations using Microsoft Purview, Defender, and Intune. Demonstrated expertise in task automation using Microsoft Graph API, enhancing efficiency and compliance management. Recognized for strategic leadership, mentoring cross-functional teams, and aligning technical solutions with business goals. Achieved measurable improvements in security posture, client satisfaction, and operational efficiency through innovative solutions and proactive problem-solving.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant Manager | Project Lead | Team Lead
Linedata (Gravitas)
09.2021 - Current
Sr. Technical Lead & Multiple Positions
Convergys (Now Concentrix)
07.2012 - 09.2021
Bachelor of Arts -
University of Delhi
Master of Arts -
Sikkim Manipal University