Aditya Braru
Team Coach
Faridabad
Summary
Dynamic Team Coach at Teleperformance Global Service Pvt Ltd with a proven track record in performance coaching and team empowerment. Enhanced productivity through strategic task organization, achieving project milestones ahead of deadlines. Skilled in employee development and precision in analysis, fostering a culture of collaboration and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Team Coach
Teleperformance Global Service Pvt Ltd
2023.08 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Senior Customer Service Executive
IEnergizer
2022.08 - 2023.08
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Collaborated with cross-functional teams to develop and implement policies that improved overall customer experience.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Solved customer challenges by offering relevant products and services.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Customer Satisfaction Manager
CapitalVia Global Research
2018.11 - 2022.04
- Gathered insightful feedback from customers through regular surveys, using this information to drive strategic decisions aimed at improving overall satisfaction levels.
- Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for the company.
- Reduced response times by implementing new support channels like live chat and social media engagement.
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Education
Bachelor of Commerce
Bhopal School of Social Scinces
Bhopal, India 2001.04 -
MBA - Marketing & HR
Amity University
Noida, India 2001.04 -
Skills
Team Management
Effective Team Collaboration
Strategic Task Organization
Team Empowerment
Documentation Expertise
Employee Development
Performance Coaching
Productivity Optimization
Measurable Goal Achievement
Precision in Analysis
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel for performance tracking spreadsheets which resulted in customer satisfaction.
- Named “Coach of the Month” by the Teleperformance in November 2024.
Certification
. Operations Management Assessment
Timeline
. Operations Management Assessment
2025-01
Team Coach
Teleperformance Global Service Pvt Ltd
2023.08 - Current
Senior Customer Service Executive
IEnergizer
2022.08 - 2023.08
Customer Satisfaction Manager
CapitalVia Global Research
2018.11 - 2022.04
Bachelor of Commerce
Bhopal School of Social Scinces
2001.04 -
MBA - Marketing & HR
Amity University
2001.04 -