Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessAnalyst
Aditya  Braru

Aditya Braru

Team Coach
Faridabad

Summary

Dynamic Team Coach at Teleperformance Global Service Pvt Ltd with a proven track record in performance coaching and team empowerment. Enhanced productivity through strategic task organization, achieving project milestones ahead of deadlines. Skilled in employee development and precision in analysis, fostering a culture of collaboration and continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Team Coach

Teleperformance Global Service Pvt Ltd
08.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

Senior Customer Service Executive

IEnergizer
08.2022 - 08.2023
  • Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
  • Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Collaborated with cross-functional teams to develop and implement policies that improved overall customer experience.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Solved customer challenges by offering relevant products and services.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Customer Satisfaction Manager

CapitalVia Global Research
11.2018 - 04.2022
  • Gathered insightful feedback from customers through regular surveys, using this information to drive strategic decisions aimed at improving overall satisfaction levels.
  • Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for the company.
  • Reduced response times by implementing new support channels like live chat and social media engagement.
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

Education

Bachelor of Commerce

Bhopal School of Social Scinces
Bhopal, India
04.2001 -

MBA - Marketing & HR

Amity University
Noida, India
04.2001 -

Skills

Team Management

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel for performance tracking spreadsheets which resulted in customer satisfaction.
  • Named “Coach of the Month” by the Teleperformance in November 2024.

Certification

. Operations Management Assessment

Timeline

. Operations Management Assessment

01-2025

Team Coach

Teleperformance Global Service Pvt Ltd
08.2023 - Current

Senior Customer Service Executive

IEnergizer
08.2022 - 08.2023

Customer Satisfaction Manager

CapitalVia Global Research
11.2018 - 04.2022

Bachelor of Commerce

Bhopal School of Social Scinces
04.2001 -

MBA - Marketing & HR

Amity University
04.2001 -
Aditya BraruTeam Coach