Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aditya Choudhary

Summary

Accomplished Fraud Detection Specialist and Subject Matter Expert with over 8 years of experience in the customer service industry. Proven proficiency in enhancing team performance, delivering exceptional client experiences, and providing authoritative guidance on intricate processes. Expertise in data analysis, problem-solving, and dispute resolution. Dedicated to driving organizational success by meeting key business objectives and Service Level Agreements (SLAs).

Overview

8
8
years of professional experience

Work History

Fraud Specialist II

JP Morgan & Chase
02.2023 - Current
  • Served as a Subject Matter Expert, guiding the team on complex fraud cases and procedural inquiries, which enhanced team efficiency and reduced case resolution times.
  • Mentored and onboarded new team members, ensuring consistent application of company policies and elevating the team's overall skill set.
  • Leveraged advanced proficiency in Microsoft Excel to analyze team-specific data, improving reporting accuracy and operational efficiency.
  • Maintained high Customer Experience scores through superior service delivery and proactive communication.
  • Pioneered and orchestrated team-building initiatives that resulted in measurable improvement in team engagement and morale.
  • Managed diverse work queues to achieve key business objectives and meet Service Level Agreements (SLAs).

Customer Service Associate (Outbound)

TATA Consultancy Services
04.2019 - 02.2023
  • Managed the full post-sales customer service lifecycle, resulting in high customer satisfaction and improved client loyalty.
  • Handled a wide range of inquiries, from order tracking to technical support.
  • Maintained meticulous client and corporate records for auditing purposes, ensuring full compliance with regulatory and company requirements.

Customer Service Associate (Outbound and Back Office)

Concentrix Corporation
03.2017 - 01.2019
  • Acquired new clientele through strategic outbound sales efforts, articulating value propositions and securing new business.
  • Demonstrated rapid adaptation to new processes, contributing to the attainment of Service Level Agreements (SLAs) and showcasing a high level of expertise.
  • Managed a diverse portfolio of processes, including order creation and complex technical inquiry resolution.

Education

Bachelor of Business Administration - BBA

D.Y. Patil University
06.2025

Higher Secondary School Certificate - undefined

Mumbai University
03.2014

Secondary School Certificate - undefined

Mumbai University
03.2012

Skills

  • Advanced proficiency in Microsoft Excel, Word, and PowerPoint
  • Fraud detection strategies
  • Risk management controls
  • Clear verbal communication
  • Professional communication skills
  • Fraud analysis
  • Client case management
  • Fraud detection
  • Analysis of fraud patterns
  • Collaborative teamwork

Languages

English: Full Professional Proficiency
Hindi: Full Professional Proficiency
Oriya: Full Professional Proficiency
Marathi: Full Professional Proficiency

Timeline

Fraud Specialist II

JP Morgan & Chase
02.2023 - Current

Customer Service Associate (Outbound)

TATA Consultancy Services
04.2019 - 02.2023

Customer Service Associate (Outbound and Back Office)

Concentrix Corporation
03.2017 - 01.2019

Higher Secondary School Certificate - undefined

Mumbai University

Secondary School Certificate - undefined

Mumbai University

Bachelor of Business Administration - BBA

D.Y. Patil University

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Aditya Choudhary