Arvin Mani

Key Responsibilities:

• Responsible for providing timely solutions to customers and community banking customer queries. Connect with customers through inbound/outbound calls regarding transactions on their accounts such as (payments, loans, charges/fees, interest rates, rewards etc.
• Take ownership of each customer while empathizing and prioritizing customer needs .
• Resolve conflicts and manage customer expectations - Determine customer needs and provide appropriate solutions through relationship building.
• Make appropriate decisions on behalf of the customer quickly and effectively - Effectively prioritize work to ensure efficiency - Required to abide by all applicable regulatory and department practices and procedures
• Strong analytical , prioritization and organizational skills.
• strong risk and control awareness.
• Act as an escalation point for client issues-troubleshoot the cases and collaborate on solutions.

Key Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status
  Mentoring team member’s performance based on the targets set (SLA / Internal benchmark) and helping them to achieve SLA and 100% Quality.
• Started handling a new project in Middle East Market.
  Maintain minimum conversation of 8%.( sales and customer retention)

Key Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Mentoring team member’s performance based on the targets set (SLA / Internal benchmark) and helping them to achieve SLA and 100% Quality.