Anusha Ashok Shetty
Mumbai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud specialist II
Jp Morgan chase & co.
07.2021 - 10.2024
- My responsibilities included analyzing customers banking trends to identify fraud and risk to the customers finances thereby mitigating losses for the firm
Customer sales and service agent
Emirates Airlines
05.2019 - 07.2021
- Handle guest, staff, travel agents calls over phone and assist them with new bookings, flight schedules, booking failures, cancellations, amendments of existing booking, collect payment on the IVR and guest queries
Sr. Practitioner in International Contact Centre | Jet Airways Process
Concentrix Pvt. Ltd
01.2014 - 05.2019
- Handle guest, staff, travel agents calls over phone and assist them with new bookings, flight schedules, tele check-in, booking failures, cancellations, amendments of existing booking, collect payment on the IVR and guest queries
- Was given additional responsibility of floor assist to assist customer executive in handling calls as per process
- Brief customer executive about the new updates received from Jet Airways team
- Handle escalation calls received on call or on email
Education
B.Com -
Mumbai University
Mumbai01.2016
HSC -
Nirmala Memorial Foundation College
Mumbai01.2011
Software and System Application Packages - MS Office (Word, Excel, Power Point), Accounting Packages (Tally)
Keerti Computer Classes
Mumbai01.2011
SSC -
St. Thomas High School
Mumbai01.2009
Skills
- Fraud detection
- Data analysis
- Customer service
- Dispute resolution
- Account monitoring
- Critical thinking
- Team collaboration
- Fraud prevention
- Verbal and written communication
- Telephone and email etiquette
- Multitasking Abilities
- Communication skills
- Confidentiality maintenance
- Research skills
- Trend analysis
- Loss prevention
Workshops
- In-Flight Services - 'Kingfisher Airlines'
- Training and Quality Assurance - 'Go Air'
- Human Resources - 'JW Marriott'
- Catering - 'Sky Gourmet'
Personal Information
- Date of Birth: 07/06/93
- Nationality: Indian
- Marital Status: Unmarried
Certification
- Certificate course in Aviation and hospitality Management from Kingfisher Training Academy 2011-12.
Accomplishments
- The customer Obsession Team
- Excellence Champion Team
- Csat
Languages
- Hindi
- English
- Tulu
Timeline
Fraud specialist II
Jp Morgan chase & co.
07.2021 - 10.2024
Customer sales and service agent
Emirates Airlines
05.2019 - 07.2021
Sr. Practitioner in International Contact Centre | Jet Airways Process
Concentrix Pvt. Ltd
01.2014 - 05.2019
B.Com -
Mumbai University
HSC -
Nirmala Memorial Foundation College
Software and System Application Packages - MS Office (Word, Excel, Power Point), Accounting Packages (Tally)
Keerti Computer Classes
SSC -
St. Thomas High School
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