Aditya Garg

Working as an Italian Language Resource.

Responsibility.

-verify the documents.

-Call the Issuing Authority and get details of the verifier.

- Translate Italian Documents.

Working with Concentrix Daksh India Pvt. Ltd as a Italian Language Expert for YouTube, from October 2018 to till date

Reviewing the flagged / appealed Youtube account of the user , taking action accordingly and revert to the user through E-Mail as per the youtube policy and guidelines , meet client requirements, production and the quality.

Analyst ( Advisory transaction I )

Primary work is to analyzing videos, managing queue, rehydration of YouTube policies and give advice for doubtful IDS.

Worked in Different queues i.e. Misleading thumbnails, live stream, Adult, FVT1 and Graphic violence.

Provide support to team members .Ensure proper and efficient team communications

Develop and maintain client relationships.

Billing Associate British Telecom India Pvt ltd, Gurugram • Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed. • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers. • Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries. • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. • Provided excellent customer service, developing and maintaining client relationships. • Developed and maintained billing procedures to make timely payments.