Aditya Gharat

• Provided Leadership to, Client Servicing, Social Media Marketing, Business Development and Operations Teams.
• Business Development for the company. Creating use case scenarios for clients and selling the AI Product.
• Spearheaded Employee onboarding from Hiring to training for all Non Tech Departments.
• Policy Creation for Employees across all departments.
• Vendor Management from Tech to HR Departments.
• Scouting of Start Ups looking for incubation and shortlisting them for review with the founders.
• Networking at AI Events for strategic partnerships and business development.

• Set up their Ad Serving Team right from the scratch. From hiring to "On Job Training" to performance.
• Maximized productivity, quality, cost controls and safety through diligent leadership.
• Created the best performing team across all sites within 6 months of inception.
• Developed strategies to promote team member adherence to company regulations and performance goals.
• Provided expert leadership to group of more than 10 employees and 2 leaders.

Leading Investor Services for all High Value AIF and PMS investors.

Drafting and Finalizing all investor communications.

Driving NPS across B2c and B2B channels.

Increased Call Center efficiency by implementing automation.

Strategic Planning and preparing monthly review presentations for Executive Management.

• NPS Team, People and Performance Management, Quality Assurance, Questionnaire Design, EOM Presentation, Chairman’s Complaints, Social Media Complaints, Speech Analytics Project.

• Dashboard Preparation, Design QA Guidelines, Developing SOP’s, People and Performance Management, Capacity Planning, QC on QC, Leading Calibration Sessions, Transactional Quality Audits, Process Gaps and Mystery Shopping.

• Handle customer queries and complaints, Mentor OJT Advisors, Handle Floor Teams.