Summary
Work History
Education
Skills
Additional Information
Current Status
Personal Information
Discipline
Disclaimer
Timeline
Generic
Aditya Ghosh

Aditya Ghosh

Process Specialist
Kolkata

Summary

To accomplish a position where I can play a good functional role. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Work History

Team Leader

Black Keyboard Software Pvt. Ltd.
  • Handling USA Client In Consolidate Their Federal Loans in The Process Called Debt Management
  • Also Got a Good Experience in Technical Support For The Client In USA & UK Inbound & Outbound
  • Selling Antivirus & Renew License
  • Solving Different Issues Related to Computers.

Team Leader

Go Big Technologies Pvt. Ltd.
  • Technical Support for The Client in USA Inbound & Outbound
  • Selling Antivirus & Renew License
  • Solving Problem with Outlook Mails and Solving Different Issues Related to Computers.

Senior Associate

Wipro
  • Handling USA Customers With LaserJet Consumer Printers
  • Troubleshooting on Inbound Calls & Resolving All the Issues Related to Printers and computers
  • Became The Rock star For Consecutive 3 Quarters
  • Also Became the Best Performer of The Year 2017.

Business Process Lead

TCS
  • Managing utilities customer for UK client
  • Preparing daily workloads for staff & coordinating the daily allocation of work
  • Motivating the team to achieve high standards and KPI targets
  • Handling new client enquiries and acting as the face of the business
  • Dealing with and resolving problems and issues which arise
  • Mentoring and training up junior and new staff
  • Monitoring & reporting on standards & performance targets
  • Arranging & chairing weekly team meetings, focusing on targets & achievements
  • Implementing new initiatives
  • Praise team members and creates a positive working environment
  • Ensuring all administrative and IT records are entered and updated correctly
  • Providing prompt and accurate information on individual performance.

Education

Secondary -

B.D.Memorial.Institute, CBSE

High Secondary - undefined

Kalyani Central Model School, CBSE

Graduation - undefined

K.K.Das College, Calcutta University

Graduation - undefined

K.K.Das College, Calcutta University

Graduation - undefined

K.K.Das College, Calcutta University

Skills

  • Computer Knowledge

  • Basic

  • Ability to work hard with determination in a group

  • Providing prompt and accurate information on individual performance

  • Strong decision making and problem-solving skills

  • Able to motivate and lead others in a team environment

  • Excellent communication skills, both written and verbal

  • An ability to build rapport and trust quickly with work colleagues

  • Able to prioritize tasks and workloads in order of importance

  • Track record of delivering results with deadlines

  • Quality Improvement

  • Complaint resolution

  • Team Supervision

  • Overtime Management

  • Client Service

  • Problem-Solving

  • Coaching and Mentoring

  • Work Planning and Prioritization

Additional Information

English, Bengali and Hindi., Watching movies, listening to music. Making Friends., Playing Football and Table Tennis.

Current Status

Graduate

Personal Information

  • Father's Name: Partha Ghosh
  • Date of Birth: 06/06/89
  • Nationality: Indian

Discipline

Commerce

Disclaimer

I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Team Leader

Black Keyboard Software Pvt. Ltd.

Team Leader

Go Big Technologies Pvt. Ltd.

Senior Associate

Wipro

Business Process Lead

TCS

Secondary -

B.D.Memorial.Institute, CBSE

High Secondary - undefined

Kalyani Central Model School, CBSE

Graduation - undefined

K.K.Das College, Calcutta University

Graduation - undefined

K.K.Das College, Calcutta University

Graduation - undefined

K.K.Das College, Calcutta University
Aditya GhoshProcess Specialist