Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Cooking
Work Availability
Quote
Timeline
Hi, I’m

Aditya Jha

Associate - Ops
Pune
Aditya Jha

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Entering and updating customer details and managing escalated issues. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proficient in Saber and Amadeus GDS Software

Overview

2
years of professional experience
6
years of post-secondary education
1
Language

Work History

WNS Global Services pvt. ltd
Pune

Operations Associate
03.2022 - Current

Job overview

  • Resolved concerns with products or services to help with retention and drive sales.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.

The Truck
Pune

Owner
11.2020 - 12.2021

Job overview


  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Managed day-to-day business operations.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.

Little Italy Group of Restaurants

Commis Chef
04.2019 - 06.2019

Job overview


  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained well-organized mise en place to keep work consistent.
  • Modernized work processes to reduce guest wait times and boost daily output.

Hyatt Regency Pune
Pune

Hospitality Industrial Trainee
11.2017 - 02.2018

Job overview

  • Worked flexible hours across night, weekend and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.

Greedy Man's Pizzeria
Pune

Kitchen Helper
05.2017 - 07.2017

Job overview

  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

NMIMS University
Online

MBA from Operations Management
05.2022 - Current

University Overview

Coleman College
Singapore

Advance Diploma from Tourism& Hospitality Management
01.2019 - 01.2020

University Overview

B+ Grade

AISSMS CHMCT
Pune

Bachelor of Science from Hospitality Studies
04.2017 - 04.2019

University Overview

70 %

GG International School
Pune

from 12th ( Science )
06.2013 - 04.2015

University Overview

66.66 %

City International School
Pune

from 10th
06.2012 - 04.2013

University Overview

GPA: 7.2

Skills

    Verbal and written communication

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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customer issues which led to customer satisfaction.
  • Head Chef for 600 people dinner hosted in AISSMS CHMCT
  • Climbed Mt Friendship 20020ft.

Additional Information

Additional Information
  • Class coordinator for 3 years August 2016
  • Won Best Student of The Month May 2018
  • Member of Disciplinary committee September 2018
  • Participated in WICA Culinary Competition (Western India Culinary Association). February 2019
  • Head chef of Atithya 2019 (Annual International Hospitality Competition conducted by AISSMS College).

Interests

Trekking, Cooking and reading self help books

Cooking

Cooking

Love to cook daily and explore all the ingredients to make some innovative dishes.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

NMIMS University
MBA from Operations Management
05.2022 - Current
Operations Associate
WNS Global Services pvt. ltd
03.2022 - Current
Owner
The Truck
11.2020 - 12.2021
Commis Chef
Little Italy Group of Restaurants
04.2019 - 06.2019
Coleman College
Advance Diploma from Tourism& Hospitality Management
01.2019 - 01.2020
Hospitality Industrial Trainee
Hyatt Regency Pune
11.2017 - 02.2018
Kitchen Helper
Greedy Man's Pizzeria
05.2017 - 07.2017
AISSMS CHMCT
Bachelor of Science from Hospitality Studies
04.2017 - 04.2019
GG International School
from 12th ( Science )
06.2013 - 04.2015
City International School
from 10th
06.2012 - 04.2013
Aditya JhaAssociate - Ops