ADITYA KUMAR NIRWAL
New Delhi
Summary
To work on a challenging work profile that provides me with ample opportunities to enhance my skills and knowledge while making a positive contribution as a part of your dynamic and well reputed organisation.
Overview
3
3
years of professional experience
Work History
Associate
Group Bayport
Gurugram
06.2024 - Current
Advisor - Post Sales
Group Bayport, June 2024 – Present
Provide post-sales support to clients, ensuring seamless transition and satisfaction with purchased services/products.
Serve as a trusted advisor to clients, resolving queries and addressing concerns effectively to maintain a high level of client retention.
Collaborate with internal teams to ensure timely delivery and resolution of post-sales issues.
Regularly review client feedback to identify areas for improvement and implement solutions to enhance the post-sales experience.
Maintain accurate documentation of client interactions and follow-up activities, ensuring compliance with company policies.
Advisor
Concentrix
Udyog Vihar
10.2021 - 01.2023
- Handling customer queries and providing them satisfactory solutions
- Possessing excellent product knowledge to enhance customer support
- Conducting quality assurance surveys with customers and providing feedback to the staff
- Knowledge of mediation and conflict resolution techniques
- Knowledge of CRM system
- SP Infocity
Education
Bachelor of Arts - prog.
Dyal Singh College (Eve.)
01.2019
12th -
Tagore public School
01.2015
10th -
Tagore public School
01.2013
Skills
- Analytical skills
- Planning skills
- Accuracy
- Attention to detail
- Problem solving
- Judgement
- Flexibility
- Adaptability
- Learning ability
- Communication skills
- Customer service
- Product knowledge
- Quality assurance
- Mediation
- Conflict resolution
- CRM system knowledge
Timeline
Associate
Group Bayport
06.2024 - Current
Advisor
Concentrix
10.2021 - 01.2023
Bachelor of Arts - prog.
Dyal Singh College (Eve.)
12th -
Tagore public School
10th -
Tagore public School