ADITYA MEHRA
BIKANER
Summary
- Operations & Risk Management Professional with over 4 years of experience in process optimization and fraud investigation. Proven track record at Amazon and Varume Foods in reducing costs by 15% and streamlining compliance workflows.
- Monitored team KPIs and delivered actionable feedback, driving improvements in a fast-paced environment. Skilled in Customer Support and logistics, successfully reducing procurement costs while ensuring compliance with quality standards.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
CAP Associate
Amazon
Mumbai
04.2025 - Current
- Analyzed incident reports to identify trends, improving internal processes and minimizing future occurrences.
- Led investigations into concession-related issues, ensuring prompt resolutions and promoting a safer environment.
- Analyzed customer feedback to identify trends, driving strategic adjustments that improved overall service delivery.
Operations Manager
VARUME FOODS PRIVATE LIMITED
Bikaner
03.2022 - 02.2025
- Spearheaded Logistics Oversight and Inventory Management for the food production line, implementing controls that resulted in an estimated 15% reduction in procurement and supply chain costs.
- Developed and enforced operational procedures for warehouse and production staff, ensuring compliance with quality control and regulatory standards.
- Managed vendor relations and purchasing cycles, optimizing stock levels to prevent overstocking and production delays.
- Directed team, providing guidance and training to align daily activities with long-term company objectives.
- Bikaner, India
Customer Service Representative
Futwork
Mumbai
01.2021 - 02.2022
- Resolved customer inquiries, enhancing satisfaction and fostering loyalty through effective communication and problem-solving.
- Delivered exceptional customer support through effective communication, ensuring accurate problem resolution and enhancing client satisfaction.
Real Estate Broker
BHP INDIA PRIVATE LIMITED
Bikaner
01.2019 - 12.2021
- Developed and implemented targeted marketing strategies to promote property listings, enhancing client acquisition and retention.
- Conducted detailed market analysis and trend research to price residential properties accurately and identify high-value buyers.
- Bikaner, India
Education
BA LLB - Bachelor of Legislative Law
MMMSC LAW COLLEGE
Pune 05.2017 - 05.2021
HSC -
DELHI PUBLIC SCHOOL
BikanerSkills
- Operations Leadership
- Logistics & Supply Chain
- Staff Training & Coaching
- Purchasing & Procurement
- Customer Service SME (Amazon)
- Process Optimization
- Inventory & Warehouse Ops
- Market Analysis
- Customer Retention
- Customer service excellence
- Client communication
- Problem resolution
- Incident analysis
Certification
- Introduction to Psychology
- Brand Management: Aligning Business, Brand and Behavior
Languages
- Hindi, First Language
- English, Upper Intermediate - B2
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
CAP Associate
Amazon
04.2025 - Current
Operations Manager
VARUME FOODS PRIVATE LIMITED
03.2022 - 02.2025
Customer Service Representative
Futwork
01.2021 - 02.2022
Real Estate Broker
BHP INDIA PRIVATE LIMITED
01.2019 - 12.2021
BA LLB - Bachelor of Legislative Law
MMMSC LAW COLLEGE
05.2017 - 05.2021
HSC -
DELHI PUBLIC SCHOOL