Aditya Mehta
Summary
Experienced luxury retail professional with a successful history of driving sales and building customer relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, store management, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
11
11
years of professional experience
Work History
Customer Relations Manager
Zillionaire
Jaipur
04.2024 - Current
- Assisted customers with inquiries via telephone, email, or online chat.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Processed incoming orders in a timely manner according to company standards.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Monitored stock levels and communicated needs for replenishment to management.
- Generated revenue by reaching out to potential customers via different channels of communication.
Sr. Operations Associate
Tanzire
Mumbai
12.2020 - Current
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Built lasting client relationships by organizing and planning sales events.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Processed orders accurately and efficiently in accordance with company policies.
Sales Associate
Rivoli Group
Muscat
07.2017 - 10.2019
- Developed strong relationships with customers by providing exceptional customer service.
- Engaged customers in conversation and gave advice on general trends to drive sales and build relationships, boosting overall sales.
- Identified opportunities for improving operational efficiency within the store environment.
- Executed daily store operations, including opening and closing procedures, and ensured it was clean and presentable at all times.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels and reordered items when necessary.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Sales Associate
Landmark Group
Dubai
11.2013 - 06.2017
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
MBA -
Amity Business School
Jaipur, India07-2013
BSC -
Birla Institute of Technology
Jaipur, India05-2011
Skills
- Excellent customer service
- Cross-Selling and Upselling
- Brand representation
- Problem-solving abilities
- Product Knowledge
- Attention to Detail
Languages
- English
- Hindi
Extracurricular Activities
Anchoring of various cultural events during UG program
Online blog writing - ‘No more a real game’ on the decline of test cricket published on EzineArticles
Online blog writing - ‘A decade of dominance’ on the dominant Australian cricket team published on EzineArticles
Participated in theatre play organized with National School of Drama
Disclaimer
I do hereby declare that the information provided above is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Krishna Kumar Mehta
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Relations Manager
Zillionaire
04.2024 - Current
Sr. Operations Associate
Tanzire
12.2020 - Current
Sales Associate
Rivoli Group
07.2017 - 10.2019
Sales Associate
Landmark Group
11.2013 - 06.2017
MBA -
Amity Business School
BSC -
Birla Institute of Technology
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