Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

ADITYA MISHRA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users.Proven skill in resolving problems quickly on first call. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Senior Technical Support Associate

Tech Mahindra
HYDERABAD
11.2020 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosing and resolving ISP services issues (ADSL, NBN and Cable services)
  • Configuration of Outlook and resolving its issues by taking remote access
  • Managing multiple issues at a time
  • Scheduling Tech visit to customer premises if there is any physical damage
  • Handling the Sales Conversation as Well and Billing related Queries.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.

Clinical Analyst

HCL
HYDERABAD
01.2020 - 09.2020
  • Worked on “CTMS tool” (ROCHE Process) in which all latest Vaccine trail data is stored
  • Used to support clients Globally
  • Applied medical subject matter knowledge to improve IT systems and functions.
  • Analyzed electronic health records to identify areas for care improvement and cost reduction.
  • Implemented healthcare systems for patient status monitoring, quality tracking and home care management.
  • Served as liaison between end-users and health IT team.

Associate Technical Support

Tech Mahindra
HYDERABAD
11.2018 - 12.2019
  • Diagnosing and resolving ISP services issues (ADSL and Cable services)
  • Configuration of Outlook and resolving its issues by taking remote access
  • Managing multiple issues at a time
  • Scheduling Tech visit to customer premises if there is any physical damage and issue with Internet cable and modem.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Authored technical requirement documentation to suit business goals and technological limits.

Education

SSC

Navya Jyothi Model High School
HYDERABAD
03.2013

Science Education

Sri Chaitanya Junior College
HYDERABAD
04.2015

Bachelor of Science - Science Education

Vivekananda Degree College
HYDERABAD
04.2018

Skills

  • MS OFFICE
  • STRENGTHS :
  • Adaptability
  • Good Communication Skills
  • Collaborative Team Player
  • Resolving Problems and Incidents
  • Organizational Skills
  • Technical Troubleshooting
  • Sales Presentation
  • Customer Support Needs Assessment

Additional Information

  • Present Address : Snehapuri Colony, Motinagar, Hyderabad-500018

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)

Timeline

Senior Technical Support Associate

Tech Mahindra
11.2020 - Current

Clinical Analyst

HCL
01.2020 - 09.2020

Associate Technical Support

Tech Mahindra
11.2018 - 12.2019

SSC

Navya Jyothi Model High School

Science Education

Sri Chaitanya Junior College

Bachelor of Science - Science Education

Vivekananda Degree College

Similar Profiles

CREATE PROFILE
ADITYA MISHRA