Aditya Mishra

HCLTECH

02.2022 - Current

Designed and implemented a dashboard to give stakeholders a comprehensive overview of key performance indicators (KPIs).
Designated with managing the 'Print Servers' Track, I strategized resolution delivery that led to over a 150% increase in monthly 'resolved tickets' in the Printing track.
Automated routine tasks using Windows PowerShell which led to a 70% increase in the speed of request completion.
Optimized 50+ servers through Windows OS upgradation; RHEL OS upgradation from 8.6 to 8.8.
Appointed as Shift Lead starting January 2024 where I supervised a 4-member team in timely resolution registering 100% SLAs (Service Level Agreement).
Spearheaded service requests and incidents, identified root causes, and delivered resolutions, resulting in a 50% reduction in recurring incidents. Handled data loss incidents & restoring data.
Effectively implemented and administered Windows servers 2012-2019 & RHEL 8.6 and 8.8 Linux Servers.
Facilitated Windows patching through WSUS & Linux patching through SSM Patch baseline
Implemented GitLab Terraform scripts to optimize server allocation, resulting in a 20% reduction in cloud resource costs and saving the company $50,000 annually.
Assisted in executing and catalyzing Windows server migrations across various AWS availability zones (AZs).
Ensured seamless database backup management using CommVault & SAP HANA Studio, guaranteeing data security and recovery strategies.

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