Aditya Muddana
Rayagada
Summary
Analytically driven professional with 3+ years of experience in operations, business analytics, and client success, now focused on delivering data-backed solutions to complex business problems. Adept in tools like Excel, SQL, Power BI, and Python, with a consistent track record of using data insights to improve KPIs, optimize processes, and support strategy. Skilled in stakeholder collaboration, root cause analysis, and performance dashboards. Highly motivated to contribute to a data-first culture at ZS as a Decision Analytics Associate.
Overview
3
3
years of professional experience
Work History
Senior Associate - Customer Service
Delhivery
Goa
12.2023 - 02.2025
- Conducted data-led root cause analysis (RCA) to address service-level issues, driving measurable improvements.
- Built and managed interactive performance dashboards to track KPIs and SLA adherence.
- Collaborated cross-functionally with operations and account managers to address client concerns with strategic insights.
- Regularly translated service metrics into client-facing presentations with action plans.
Operations Associate - Revenue & Operations
Yulu Bike
Bangalore
03.2023 - 09.2023
- Leveraged Excel-based dashboards and trend analysis to monitor and optimize fleet performance.
- Executed predictive analysis models for preventive maintenance, reducing service downtime by 15%.
- Designed SOPs based on field data and analytics, improving consistency across ops teams.
Business Development Associate
Urban Company
Vijayawada
05.2022 - 02.2023
- Created weekly analytics reports for service efficiency, leading to delivery improvement from 90% → 95%+.
- Integrated data from multiple teams (ops + marketing) to improve partner utilization and decision-making.
- Worked in fast-paced environments across 6 cities, balancing performance metrics and service quality.
Intern
Kintel Power Solutions
Mangalagiri
01.2022 - 04.2022
- Conducted cold calling and gathered data for market analysis and customer profiling.
- Assisted in operational data entry and cleaning tasks for reporting accuracy.
Education
B.Tech - Computer Science Engineering
Siksha 'O' Anusandhan University
Bhubaneswar01-2020
Skills
- Excel (Formulas, Dashboards)
- SQL
- Power BI
- Python (Basics - Pandas, NumPy, Data Handling)
- Root Cause Analysis
- KPI Optimization
- SOPs
- Operations
- Service Quality
- Power BI Reports
- Excel Pivot Charts
- Client Presentations
- Cross-functional Teams
Languages
- English
- Hindi
- Telugu
- Odia
Websites
Timeline
Senior Associate - Customer Service
Delhivery
12.2023 - 02.2025
Operations Associate - Revenue & Operations
Yulu Bike
03.2023 - 09.2023
Business Development Associate
Urban Company
05.2022 - 02.2023
Intern
Kintel Power Solutions
01.2022 - 04.2022
B.Tech - Computer Science Engineering
Siksha 'O' Anusandhan University
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