Hi, I’m
Aditya Prakash
Associate Cunsultant
Lucknow
Summary
Innovative Associate Consultant with 12 years of experience assisting sales strategies and growing revenue. Excellent knowledge of latest business trends. Flexible, adaptable and punctual. Possessing outstanding analytical, quantitative and computer skills.
Worked with EY for the implementation of SOC-1 and ISO 27001 for IT. Excellent problem solving and strategic thinking skills, strong focus on teamwork and achieving team goals.
Overview
12
years of professional experience
2
years of post-secondary education
4
Certifications
2
Language
Work History
HCL Technologies
Associate Consultant
03.2019 - Current
Job overview
- Managing Team of L2 and L1
- Client interaction meeting in terms to decide correct RACI, SOW and agreement.
- Engaging in Monthly and Weekly call based on work, CSAT and SLA’s
- Engaging in Governance call in terms of providing correct data of team performance and escalation related to P1 and P2 issues.
- Maintaining Service level Agreement for UK based client for IAM, Azure and O365 track with global presence in more than 50 Countries.
- Audit and Lead project activities to make sure that projects are completed with 100% compliance and success with minimal impact to the business.
- Online Excahnge365 Administration, Mail Flow, Retention, Holds, Sharing Policy, Connectors, Relays, Both Hybrid and Cloud
- Configuring Data Loss protection and managing Security and compliance for O365, Threat Policy, ATP, Spam filtering, Alert Policies, eDiscovery and Content search,
- Working on Azure Active Directory as Identity Manager were deciding roles for users and user management, PIM Group assignment, SSO for SaaS based application, Graf API integration for permission. Azure AD connect margining for upgrade and sync.
- Working extensively on Microsoft Azure (IaaS), NSG, CDN, ARM templets, Traffic Manager, LB. VPN Tunnelling Point to site and point to point in Azure.
- Managing Conditional Access based on the Application and location requirements.
- Managing of Company Portal via Intune.
- Enrolment of all types of supported device with Intune.
- Autopilot for win-10 and 11 Devices.
- Security Patch and office application update for end user devices and Cloud PC and VDI.
- Publishing of application via Intune on Company portal and silent install over end user device.
- Device compliance management via Intune.
- Led various projects under guidance and supervision of chief consultant
- Supported clients with business analysis, documentation, and data modeling
- Integrated technology and business operations to identify targeted solutions to customer issues
- Implemented practices and procedures to reduce expenditures and increase savings
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients
- Onboarded and managed new client accounts to boost retention rates
- Analyzed problematic areas to provide recommendations and solutions
- Created monthly forecast templates and resource management allocations for approved projects
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
- Conducted thorough reviews of operations to devise and deploy improvement strategies with Value-Adds.
Sr. System Analyst IT and Infra, Data management
11.2016 - 03.2019
Job overview
- Office 365 Global Administration
- Managed Cyberoam Firewall
- Worked on McAfee EPO 5.3.0 for AV update and system compliance status
- Managed Rackspace Cloud servers for smooth business
- Monitoring & tracking user calls using call logging tool
- Appropriate OU as per the process requirement
- Local Server 2008 and 2012 Administration
- Provide technical support to ensure smooth business operations
- Creating User accounts, activating and deactivating user’s accounts
- Moving objects to appropriate OU as per the process requirement
- Maintain Inventory for all assets and Software
- Achievements in Empaxis,
- Successfully made a new domain environment for current office and apply the group policy for users and computers
- Successfully completed the migration from Rackspace Email to Office 365 email
- Successfully implement the exchange rules in Office 365 for securing the email comes and out
- Successfully configured Cyberoam Firewall for internal and external internet and Intranet connection
- Successfully implement McAfee AV with McAfee EPO 5.3.0 to manage centrally
- Worked with different vendors for successfully building a new infrastructure for new office
- Successfully moved office systems and equipment’s from old infra to new infra without any process loss or downtime
- Rewarded with Extra Mile Support for excellent planning and execution of office shifting
- Successfully setup the backup of cloud server on with Rackspace
- Successfully implement the AVOXI VOIP service on IPLC and softphone Bria Stretto.
Corbus
Sr. System Analyst
02.2016 - 11.2016
Job overview
- Monitoring & tracking user calls using call logging tool
- Server administration
- Provide technical support to ensure smooth business operations
- Creating User accounts, activating and deactivating user’s accounts
- Moving objects to appropriate OU as per the process requirement
- Provide technical support to ensure smooth business operations
- Creating User accounts, activating and deactivating user’s accounts
- Moving objects to appropriate OU as per the process requirement
- Maintain Inventory for all assets and Software
- ETC.
Wipro InfoTech for EXL Services (I) Pvt. Ltd
Desktop Engineer
12.2012 - 01.2016
Job overview
- On the payroll of ITM”
- Roles & Responsibilities:
- Monitoring & tracking user calls using call logging tool
- Done duty as front-line support technician for more than 1500+ end users
- Provide technical support to ensure smooth business operations
- Creating User accounts, activating and deactivating user’s accounts
- Moving objects to appropriate OU as per the process requirement
- Troubleshooting all desktop & network related issues
- Configuring and installation of client operating system through WDS
- Installation and Configuration of Citrix, MS Office, SQL Server 2005/2008, Oracle ERP, Java/J-Initiator, Outlook 2003, 2007, 2010 with Microsoft Exchange Server, Office Communicator and Live Meeting
- Configuration of GOOD, Blackberry BES, Installation of OCS in Blackberry, Data Backup etc
- Configuration and Troubleshooting of Internet Proxy related Issues at Client end
- Configuration McAfee EPO Antivirus agent and update at client end
- Backup and Restoration with Avamar Backup Client
- Troubleshooting McAfee Endpoint Encryption Related Issues
- Co-ordinate with related teams for escalation and closure of calls within defined SLA
- Preparing the knowledge base document containing all the process specific information and update on regular basis.
Convergys India Services Private Limited
02.2011 - 11.2011
Job overview
- We had to check the email accounts which were hacked or not
- And gave security to the email accounts of Hotmail, MSN, and Windows Live.
Education
B R Ambedkar University
BA
BIEC PATNA
Intermediate
NIITNew Delhi
Diploma from Computer Engineering Technology
06.2009 - 11.2011
Skills
Planning and execution
Certification
AZ-104
Timeline
Associate Consultant
HCL Technologies
03.2019 - Current
Sr. System Analyst IT and Infra, Data management
11.2016 - 03.2019
Sr. System Analyst
Corbus
02.2016 - 11.2016
Desktop Engineer
Wipro InfoTech for EXL Services (I) Pvt. Ltd
12.2012 - 01.2016
Convergys India Services Private Limited
02.2011 - 11.2011
NIIT
Diploma from Computer Engineering Technology
06.2009 - 11.2011
B R Ambedkar University
BA
BIEC PATNA
Intermediate
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