Aditya Raut

• Help troubleshoot and resolve issues for users, and the development team.
• Lead efforts to reduce incidents by identifying and solving recurring issues.
• Manage infrastructure tasks, like onboarding new applications and decommissioning unnecessary servers.
• Meet with business owners and stakeholders monthly to review services.
• Coordinate hot fixes, releases, and deployments with the development team.
• Improve the knowledge management system to ensure clear documentation, and regular reviews.
• Work with users, management, and technical teams to understand issues, and suggest solutions.
• Help with planning, testing, and installing updates or patches to applications and databases.
• Troubleshoot production issues, including application errors, batch jobs, and server problems.
• Support batch processes at the end of the day, month, and analyze job failures.
• Build expertise in different applications, ensuring their availability, and quality of service.
• Participate in disaster recovery planning, and ensure applications are mirrored across servers.
• Represent the team in meetings, and work to stabilize applications and reduce downtime.
• Continuously suggest improvements to enhance service quality and customer satisfaction.

The Finance Gateway team is the main entry point for all data coming into Finance globally, across different divisions, and data types (like reference and transaction data).

It offers the following services:

• Defines standard data interface specifications for all data providers.
• Monitors, controls, and ensures that all data meets agreed service levels (SLAs).
• Tracks major incidents and shares root cause analysis (RCA) with customers.
• Addresses and resolves customer complaints by creating action plans.
• Delivers standardized data outputs that meet the needs of all downstream finance systems.
• Provides performance reports to data providers and Finance on SLAs, and interface compliance.

Revenue Assurance (RA) ensures that revenue is collected accurately and on time in the telecom industry. It aims to reduce revenue loss within the organization by managing different data sources.

Key tasks include:

• Monitoring application processes.
• Handling customer tickets and analyzing the root cause of issues.
• Using UNIX shell scripts to monitor and extract errors from logs.
• Deleting unnecessary data and tables when needed.
• Managing incidents, service requests, and user access requests, ensuring they are completed within agreed SLAs.