Software testing
Aditya Sawant
IT
Thane
Summary
Dynamic IT executive
committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
7
7
years of professional experience
1
1
Certificate
3
3
Languages
Work History
IT Executive
FBSSL-Tata Trent Ltd.
Mumbai
09.2021 - Current
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Collaborated with cross-functional teams to develop, test, and implement software updates and patches.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Participated in on-site requirements gathering sessions.
- Provided updated patches for operating systems and system configuration to improve efficiency 100%.
- Used service desk to track, maintain and update trouble tickets.
IT Assistant Manager
Vete Associate Pvt Ltd
05.2020 - 08.2021
- Working on reports using Advanced excel, MS SQL
- Software implementation and software upgradation and all handling over server system.
Support Executive
Softcon Business Solution
Mumbai
08.2017 - 05.2020
- Supported customers with basic Application support for current and past software releases
- Troubleshooting the issue using with backend database (MSSQL)
- Go to customer side and install software and provide software training
- Assisted clients with general support for hardware, peripherals, network connections, and external software
- Escalated issue on mail to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
System Engineer
Sundaram Technologies
Mumbai
10.2016 - 08.2017
- Collaborated with team members to develop innovative solutions, resulting in improved system functionality.
- Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.
- Integrated database and backup servers into enterprise systems.
- Configured, installed, and upgraded SQL databases.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Education
Bachelor of Science in Information Technology - undefined
Shree Ram Collage of Commerce and Science, University of Mumbai
Mumbai, MaharashtraMBA-IT - undefined
Narsee Monjee Institute of Management Studies (NMIMS)
Skills
Software Troubleshooting & Problem SolvingUAT Testing, Requirement GatheringOperating Systems: Windows 8, Windows 7, Windows XP, UbuntuCommunication & Interpersonal SkillsCreative Thinking SkillsMSSQL Database, MySql, Oracle SqlLinux Basic
Ticket management
Software Installation
Training documentation development
Incident Management
User Training
Log Analysis
Technical Analysis
Teamwork and Collaboration
Self Motivation
Decision-Making
Adaptability and Flexibility
Problem-solving abilities
Certification
Oracle 11g
Affiliations
- Technology Services Industry Association (TSIA)
- Network and Systems Professionals Association (NASPA)
Interests
Business analyst
Timeline
IT Executive
FBSSL-Tata Trent Ltd.
09.2021 - Current
IT Assistant Manager
Vete Associate Pvt Ltd
05.2020 - 08.2021
Support Executive
Softcon Business Solution
08.2017 - 05.2020
System Engineer
Sundaram Technologies
10.2016 - 08.2017
Bachelor of Science in Information Technology - undefined
Shree Ram Collage of Commerce and Science, University of Mumbai
MBA-IT - undefined
Narsee Monjee Institute of Management Studies (NMIMS)
Personal Information
- Passport Number: M0982744
- Date of Birth: 04/17/93
- Gender: Male
- Marital Status: Single
Personal Information
- Passport Number: M0982744
- Date of Birth: 04/17/93
- Gender: Male
- Marital Status: Single