Cricket
ADITYA SINGH
Sr Representative, Operations
Bangalore
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Senior Operations Representative
Morris Garages , Mg Motor India .
Gurgaon
04.2024 - Current
- Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
- Maintained detailed documentation on all operational processes in accordance with industry best practices and regulatory requirements.
- Improved employee satisfaction by fostering a positive work environment and promoting open communication channels.
- Handled customer needs and issues by working with representatives and customers directly.
- Worked on the escalated cases and providing proper customer satisfaction.
- Being empathetic and understanding customer’s issue by providing them proper resolution or closing the case without resolution.
CUSTOMER SUPPORT EXECUTIVE
Decathlon
Noida
04.2023 - 10.2023
- I was given the task of doing 100 surveys daily, billing with daily report and making sure all the orders are received.
Customer Support Executive
BBM The Learning Envision
03.2022 - 03.2023
- Handled customer calls with multiple concerns
- Provided on time resolution with critical cases
- Handled escalated cases and resolved the cases
- Giving detailed explanations of services and products
Education
Bachelor's Degree in Business Administration - undefined
01.2019 - 1 2022
Senior Secondary (XII), Science - undefined
01.2019 -
Skills
English proficiency - Advanced
MS-Excel - Advanced
MS-Word - Intermediate
MS-Power point - Intermediate
Advanced excel
MS Office
Essential Management skills
Additionalinformation
Institute of Management Studies, Noida, BSEB (Bihar State Board)
Training
- PG Diploma in Computer Application
- Diploma in Computer Application
- Business Communication Skills
- Customer Relationship Management
- Customer Support Executive
- Business Development Intern (sales)
Interests
Singing
Traveling
Timeline
Senior Operations Representative
Morris Garages , Mg Motor India .
04.2024 - Current
CUSTOMER SUPPORT EXECUTIVE
Decathlon
04.2023 - 10.2023
Customer Support Executive
BBM The Learning Envision
03.2022 - 03.2023
Bachelor's Degree in Business Administration - undefined
01.2019 - 1 2022
Senior Secondary (XII), Science - undefined
01.2019 -