Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Hobbies and Interests
Personal Information
Core Skill Set
Languages
References
Timeline
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ADITYA SINGH PATHANIA

ADITYA SINGH PATHANIA

Rohini

Summary

Dynamic professional with extensive experience at Air India, excelling in loyalty program administration and customer service. Recognized for outstanding performance with multiple awards, including the prestigious VClap. Proven leadership and analytical skills drive continuous improvement and enhance member satisfaction. Expertise in Salesforce complements a strong commitment to team success and operational excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Associate

Air India
11.2024 - Current
  • Company Overview: Air India is the flag carrier airline of India, providing domestic and international air transport services.
  • Worked closely with Maharaja Club loyalty team.
  • Handling the L2 desk for escalated loyalty member concerns.
  • Single point contact between customer engagement and the frequent flyer team.
  • Air India is the flag carrier airline of India, providing domestic and international air transport services.

Senior Executive

Air India
06.2023 - 11.2024
  • Company Overview: Air India is the flag carrier airline of India, providing domestic and international air transport services.
  • Handling the prestigious Club Vistara Loyalty program of the airline.
  • Special handling of the Platinum and Gold tier members.
  • Special training of the LMS and Sales Force interface communication channels.
  • Grabbed the most prestigious VClap for Q3,Q4 for FY24.
  • R&R award winner for the year 2024.
  • Various internal team awards.
  • Air India is the flag carrier airline of India, providing domestic and international air transport services.

Entrepreneur

SELF EMPLOYED
04.2021 - 06.2023
  • Working as an Entrepreneur in a joint venture in a cloud kitchen business.
  • Managing daily operations in the outlet.
  • Setting targets for the current/upcoming months.
  • Evaluating ROI for the past months.

Cabin Supervisor

Jet Airways (I) Ltd.
07.2015 - 08.2019
  • Company Overview: Jet Airways was a major Indian airline that operated domestic and international flights.
  • Lead the team of cabin crew on board the aircraft.
  • Conducting pre-flight and in-flight briefings.
  • Recruitment, onboarding, training and assessment of Cabin Crew.
  • Conducting familiarization flights for Cabin Crew trainees on board.
  • To conduct and coordinate cabin safety and emergency procedures.
  • Proper and efficient management of cabin during normal and abnormal situations.
  • Proper conduct and discipline of Cabin Crew.
  • Delegating work positions and responsibilities to the Cabin Crew.
  • Directly reporting to the Base Manager.
  • Jet Airways was a major Indian airline that operated domestic and international flights.

International Crew

Jet Airways (I) Ltd.
02.2007 - 08.2019
  • Company Overview: Jet Airways was a major Indian airline that operated domestic and international flights.
  • Selected for the first -year batch for Etihad Airways from 2014-2015 as a part of Jet-Etihad tie up.
  • Provide personal services to ensure the safety and comfort of airline passengers during flight.
  • Announce and demonstrate safety and emergency procedures.
  • Guide passengers while attending and disembarking the aircraft.
  • Assisting passenger queries about flights, aircraft and services offered.
  • Team building and teamwork.
  • Work- load distribution and Crew coordination.
  • Jet Airways was a major Indian airline that operated domestic and international flights.

Education

B.Sc. Hotel Management - Hotel Management

IHM
Chandigarh
08-2007

10+2 (PCM with Economics) - PCM with Economics

Delhi Public School
New Delhi

10th -

Delhi Public School
New Delhi

Skills

  • Leadership and team management
  • Customer service principles
  • Needs assessment and satisfaction
  • Communication and interpersonal skills
  • Analytical and troubleshooting skills
  • Planning and time management
  • Loyalty program administration
  • Salesforce expertise
  • Effective communication
  • Problem solving
  • Attention to detail
  • Continuous improvement

Certification

  • Certified on B737-400, B737-700, B737-800, B737-900, B777-300ER, A300-200, A300-300
  • Received recognition for outstanding performance in full attendance from 2012 to 2015
  • Certificate of completion for the basic course in Cabin Crew training from Jet Airways Training Academy
  • Completed the First Aiders' AED training course from the Life Support Institute of Health Sciences
  • Aviation Security Training for Air Crew.
  • Dangerous Goods Regulation Training
  • Check Cabin Crew Training.
  • Trained on ALM, LMS & Salesforce.

Languages

  • English
  • Hindi
  • French

References

Available on Request

Hobbies and Interests

  • Travelling- exploring exotic countries
  • Socializing and interacting with people from different cultures
  • Interests in sports like cricket and football.
  • Cooking- experimenting with food.
  • Reading
  • Listening to good music.

Personal Information

Date of Birth: 07/22/85

Core Skill Set

  • Exceptional Leadership Qualities
  • A complete team-player
  • Experience in managing people – different teams of cabin crew
  • Exceptional knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standard of services, and evaluation of customer satisfaction.
  • Outstanding communication and interpersonal skills.
  • Excellent analytical and trouble shooting skills.
  • Planning and Time Management.

Languages

English
First Language
Hindi
Proficient (C2)
C2
French
Beginner (A1)
A1

References

References available upon request.

Timeline

Senior Associate

Air India
11.2024 - Current

Senior Executive

Air India
06.2023 - 11.2024

Entrepreneur

SELF EMPLOYED
04.2021 - 06.2023

Cabin Supervisor

Jet Airways (I) Ltd.
07.2015 - 08.2019

International Crew

Jet Airways (I) Ltd.
02.2007 - 08.2019

B.Sc. Hotel Management - Hotel Management

IHM

10+2 (PCM with Economics) - PCM with Economics

Delhi Public School

10th -

Delhi Public School

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ADITYA SINGH PATHANIA