Aditya Sinha
Senior Analyst - Claims Operations
Pune
Summary
Result-oriented Senior Process Analyst with over 12 years of experience in Insurance Operations (UK & US markets), Healthcare Claims, and Pension Administration. Expertise in risk assessment, policy lifecycle management, and regulatory compliance. Proven track record of high-volume processing accuracy, backed by 18+ professional performance awards.
Overview
14
14
years of professional experience
4
4
Language
Work History
Senior Analyst - Claims Operations
Gallagher Service Centre LLP
04.2022 - Current
- Portfolio Management: Orchestrate end-to-end setup and renewal of commercial insurance accounts (Worker’s Comp, General Liability, and Auto Liability).
- Risk Compliance: Apply complex policy limitations and coverage details based on legal binders with 100% accuracy.
- Client Relations: Represent the operations team in high-level client meetings with senior executives to discuss renewals and process improvements.
Senior Analyst (Healthcare)
AXA Business Services Ltd
01.2016 - 04.2022
- Claims Adjudication: Validated healthcare invoices by verifying treatments against strict UK healthcare and AXA guidelines.
- Provider Liaison: Acted as primary contact for hospitals and medical practitioners to resolve billing discrepancies and verify medical data.
- Process Expansion: Managed UAT (User Acceptance Testing) and established telephony protocols during a critical site expansion.
- Achievement: Won 9 "Best Performer" awards and the "Best Trainee" award for the induction batch.
Operations Coordinator / Relief Lead
BJS NGO
02.2015 - 12.2015
- Crisis Management: Deployed to Nepal during the 2015 earthquake; spearheaded on-ground relief logistics for 30+ days in high-pressure conditions.
- Event Management: Coordinated high-level seminars and executive meetings to support organizational outreach.
Operations Associate (UK Pensions)
WNS Global Services Ltd
01.2012 - 05.2014
- Pension Administration: Performed rigorous verification of member data for UK pension disbursements, ensuring 100% compliance with Aviva and UK Gov standards.
- Mentorship: Served as a "Buddy" to onboard and train new hires, significantly reducing the team's learning curve.
- Achievement: Awarded "Best Team Member" 5 times for extraordinary monthly output.
Education
Bachelor of Science - Computer Science
01.2011
GPA: 56.2%
Intermediate - Class XII
01.2005
GPA: 57.6%
Secondary School Certificate - Class X
01.2003
GPA: 67.3%
Skills
Insurance Operations: Policy Setup (WC, GL, Auto), Renewals, & Claims Assessment
Compliance: Specialized in UK Government, Aviva Guidelines, and US Insurance Binders
Interests
Competitive Cricket, International Volunteering, and Music
PERSONAL PROFILE
Details: DOB: 5th Feb 1988 | Father's Name: N. Prasad | Status: Married.
Timeline
Senior Analyst - Claims Operations - Gallagher Service Centre LLP
04.2022 - Current
Senior Analyst (Healthcare) - AXA Business Services Ltd
01.2016 - 04.2022
Operations Coordinator / Relief Lead - BJS NGO
02.2015 - 12.2015
Operations Associate (UK Pensions) - WNS Global Services Ltd
01.2012 - 05.2014
Manjeera Junior College, BIEAP - Intermediate, Class XII
Fatima Convent High School, BSEAP - Secondary School Certificate, Class X
Vasundhra Degree College, Kakatiya University - Bachelor of Science, Computer Science