Seeking to obtain a job where I can use skills to create a perfect work environment . Willing to learn new skills and technologies to push the company forward.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Walmart
Banglore
06.2024 - 03.2025
Streamlined requisition workflows and provided solutions to technical issues encountered by associates.
Guided potential candidates through application processes
Provided support to associates with their cases
Technical Support Engineer
Teleperformance
Gurgaon
03.2023 - 08.2023
Served as primary point of contact for support relating to owned solutions and products.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Performed root cause analysis of reported issues to enact corrections.
Giving support to products like Microsoft Exchange and Microsoft 365.