Aditya Swami

• Developed and created "Phygital," a versatile platform currently utilized by clients such as Samsung and OnePlus in India, and international brands like Hafele.
• Enabled live product demonstrations on clients' websites, enhancing customer engagement and experience.
• Designed the platform with three distinct user roles: customer, advisor, and admin, with appropriate access rights for each role.
• Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
• Increased product performance through rigorous testing procedures and meticulous attention to detail in design phases.
• Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
• Coordinated engineering team for projects in commercial and industrial development.
• Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
• Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
• Streamlined communication between engineering and other departments, fostering collaboration and synergies across the organization.
• Determined equipment failure root cause and implemented solutions.

• Responsible for Linux server support in Production, QA, Test and Development environment.
• Excellent knowledge of Installation and configuration of various UNIX flavor Like RHEL, SLES, UBUNTU, Oracle Linux, Cent OS.
• Experience with AWS including but not limited to EC2, VPC, IAM.
• Used IAM for creating roles, users, groups and implemented MFA to provide additional security to AWS account and its resources.
• Proficient in AWS services like VPC, EC2, S3, ELB, Autoscaling Groups (ASG), EBS, RDS, IAM, Route 53, CloudWatch, CloudFront, CloudTrail.
• Streamlined deployment process by developing continuous integration tools like Jenkins.
• Maintained Git repositories for Devops Environment. Version control and build automation integrating git into Jenkins.
• Reduced time to deploy applications using Devops concepts like configuration management and continuous deployment using Ansible.
• Hands on knowledge of software containerization platform like Docker and container orchestration tools like Kubernetes.
• Responsible for Building and Deploying Physical as well as virtual servers.
• Extensively working on creating new VM, migration, snapshot, and creation of VM templates on VMware as well as HyperV platform.
• Hands on experience of patching as well as service pack migration through YUM, RPM, Zapper and SuSE Manager.
• Plan, document, review and maintain system administration guidelines and policies as per project need.
• Expertise in User Management, Filesystem Management and administration.
• Coordinate with venders for hardware as well as OS related issues.
• Extensively work on various tools like Nagios and Grafana, SolarWinds, Zenoss, CheckMK for monitoring, FreeIPA, LDAP, AD for user management, Constellix for DNS management and LVM for filesystem Management.
• Be part of our 24x7x365 SRC operations rotational shifts team. This team permits variable week offs
• Monitor different tools and applications to identify issues with infrastructure, platform and/or products.
• Monitor alerts mailbox and event management systems for alarms.
• Monitor application dashboards for indications of incidents.
• Create & distribute scheduled reports. Execute routine checklists to validate reliability, system functionality and perform health checks.
• Interacting with internal stakeholders, vendors, and external customers to assist them with their queries and requests - service requests, emails, and calls. Keeping stakeholders / customers informed about the outages / changing updates.
• Maintaining ticket queues for appropriate assignment, follow up & resolution.
• Windows/Linux vulnerability management, updates and upgrades.
• Application updates, upgrades & deployments
• Active participation in incident bridges and help drive them towards resolution.

L1 Responsibilities

• Level 0 scope (as appropriate) plus coaching, mentoring, training level 0
• Assisting & resolving tickets / incidents that have been escalated from level 0, other support teams or identified through alerts across all layers of Laas / PaaS / SaaS
• Noise Reduction - Improving signal to noise ratio.
• Tooling & process improvements.
• Deep dive and root cause analysis of all high priority outages.
• Run forensics on escalated incidents to identify processes, knowledge gaps and devise a strategy to rectify problems and knowledge / process gaps.
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