Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Pune, India
Open to relocation: Yes
Sagar Jere
Pune
Work Preference
Summary
Dynamic Senior Engineer with a proven track record at Eaton Pvt. Ltd., excelling in application support and incident management.Expert in log analysis and troubleshooting with a track record of resolving escalated tickets end-to-end. Enhanced system stability by identifying root causes and implementing corrective actions. Maintained high user satisfaction through direct, timely stakeholder communication.
Overview
3
3
Languages
2
2
Certification
12
12
years of professional experience
Work History
SENIOR ENGINEER
Eaton.Pvt.Ltd
Pune
05.2016 - Current
- Supported application incidents for end users and internal teams across production systems.
- Resolved service requests using ticketing tools, knowledge bases, and support procedures.
- Diagnosed application errors through logs, traces, and configuration reviews.
- Coordinated escalation with development, infrastructure, and customer support teams.
- Documented troubleshooting steps, release notes, and support handoff details.
- Guided users through application access, login issues, and workflow questions.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Deployed patches or updates for existing applications following change management guidelines.
- Updated and maintained knowledge base information for documentation and future reference.
- Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems.
NETWORK ENGINEER
Tikona Digital Networks
Pune
07.2015 - 05.2016
- Streamlined data collection and analysis procedures, enabling more informed decision-making.
- Provided expert technical support, resolving complex issues to maintain operational excellence.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Troubleshot complex multi-vendor network service provider issues
- Managed, tracked, and coordinated problem resolution and escalation processes
- Provided complete end-to-end engineering and installation of route-based IP network solutions
SYSTEM SUPPORT ENGINEER
I-Source Infosystem Pvt. Ltd.
Pune
09.2014 - 07.2015
- Provided exceptional customer service while addressing user inquiries regarding hardware or software issues via phone or
- Email communication channels
- Played an instrumental role in streamlining incident management processes through effective incident categorization and
- Prioritization techniques
- Effectively communicated with other system engineering personnel and senior executives on joint projects
- Implemented technical solutions to solve customer issues and increase satisfaction
Education
Bachelor Of Engineer - Electronics and Tele-Communication
Bharti Vidyapeeth COE
KolhapureSkills
- Application support and incident management
- Log analysis and troubleshooting
- Linux system management
- Backup and recovery solutions
- File system administration
- Service level agreement management
- User account administration
- Server maintenance and management
- Root cause analysis
- Problem-solving techniques
- Web application support and installation
- Communication protocols expertise
- Web application URL and IP configuration support
- Customer requirements assessment
- Task prioritization strategies
- Documentation and reporting skills
- Operations monitoring and oversight
- Database troubleshooting
Certification
- Certified ScrumMaster (CSM), Scrum Alliance, Scrum Alliance
- Lean Six Sigma Yellow Belt, Eaton, Eaton
Languages
- English, Advanced (C1)
- Hindi, Proficient (C2)
- Marathi, Proficient (C2)
- Kanada, Elementary (A2)
Awards
- Employee of the Quarter for the year 2019: received the award for going above and beyond expectations. Showcased a quick learner and became independent in the process within a shorter period of time. Provided good ideas, which are converted into Kaizen for process improvement.
- Best Kaizen of the Second Quarter in the year 2019: Received the Best Kaizen of the Quarter by deploying automation to extract reports with a single click. Impact: $900; Time saving: 60 hours.
- Employee of the Quarter for the year 2026: received the award for showcasing continuous process improvement and improving customer satisfaction scores. Resolved critical customer application issue in very sophisticated way.
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
Best Player of the Tournament - Cricket.
Timeline
SENIOR ENGINEER
Eaton.Pvt.Ltd
05.2016 - Current
NETWORK ENGINEER
Tikona Digital Networks
07.2015 - 05.2016
SYSTEM SUPPORT ENGINEER
I-Source Infosystem Pvt. Ltd.
09.2014 - 07.2015
Bachelor Of Engineer - Electronics and Tele-Communication
Bharti Vidyapeeth COE