Manikandan Mohan
Chennai
Summary
Dynamic Senior Application Support professional with extensive experience at OSL Services Pte Ltd, specializing in incident and problem management. Proven ability to automate IT processes using PowerShell, enhancing efficiency by 30%. Adept at collaborating with cross-functional teams to drive system stability and deliver exceptional client support in high-pressure environments. Experience in managing data backup and archival, alongside system requirements, and process documentation. Highly proficient in DevOps pipelines, cloud technologies, and storage solutions, with a strong focus on optimizing IT infrastructure to ensure data integrity.
Overview
17
17
years of professional experience
Work History
Senior Engineer
OSL Services Pte Ltd
Singapore
02.2021 - 07.2022
- Company Overview: BC Technology Group Co., Ltd
- Is an investment holding company and its primary business is in digital assets and block chain platforms
- The company operates three core business divisions
- OSL is the Group’s digital asset and block chain platform business, providing software-as-a-service (SaaS) solutions, brokerage services, automated trading platforms and insured custody services to institutional and professional investors
- As service delivery team, we manage to end to end application support for all the various services provided, Exchange trading, Brokerage Trading, OTC trading, Custody services
- Handling the outages end to end and follow up till the remediation actions with proper tracking
- Managed data backup and archival processes, ensuring data integrity and compliance with industry standards
- Designed and implemented system requirements and specifications for IT infrastructure projects
- Developed and maintained process documentation, including SOPs and technical manuals
- Automated repetitive IT tasks using PowerShell and Python, reducing manual effort by 30%
- Generated detailed reports on system performance, backup status, and automation metrics for stakeholders
- Incident Reports and documenting the same for the high severity incidents
- UAT testing / certifications and onboarding the client to production
- Work closely with development and infrastructure teams to ensure issues or defects are reported, actioned, and also meet business requirements and timeliness.
- Review, UAT testing, and deployment for new and existing applications to the production environment.
- Handling Client & Business requests/queries through Phone, email, chat
- Setting up monitoring and maintaining the same to ensure the alerts are picked up proactively
- Documentation / maintenance of new applications and changes to the system and publishing the same
- Incident Management and Problem Management are dealt with from start to finish.
Assistant Vice President
Credit Suisse Services AG
Singapore
02.2015 - 12.2020
- Part of Credit Suisse's ASIA Client Connectivity Team
- Client Connectivity Team is the Front Office IT Team for Equites Brokerage business of the investment bank acting as 1st point of contact for Buy Side Traders, CS Prop Traders and CS Trading Desks
- Managing Connectivity for clients to CS's AES Desk (Algorithmic Trading & DMA), Program & Cash Trading Desk
- Providing support for the internal & external FX traders to the critical trading application
- Supporting Futures & options desk of CS
- Managing CS's ULLDMA & LLDMA Offerings to HFT clients in a very challenging environment
- QA Testing with standard/custom Algos with Brokers/EMS especially for AES2 Project
- Cameron FIX Configuration- Session creation/deletion, Schedule Change, Cameron ROE, etc
- Automate day to day support work & Traders adhoc script work
- Responsible for internal routing of orders to various execution venues like CS Dark Pool, Algo Engine, Exchange, Various Trading Desks
- FIX Production Support- Log Analysis, Sequence Reset, telnet, etc
- Work closely with 3rd Parties for resolving Critical issues like Prod Outages, Month End High Volume Processing
- Incident Management: Efficiently manage IT incidents by identifying, prioritizing, and resolving issues to minimize business impact. Ensure timely communication and coordination with stakeholders for quick resolution.
- Problem Management: Analyze recurring incidents to identify root causes and implement long-term solutions. Conduct trend analysis, facilitate post-mortems, and drive continuous improvement to enhance system reliability.
Software Technical Consultant
Optimum solution Pte ltd & Origem solutions Pte ltd (Credit suisse AG)
Singapore
06.2010 - 02.2015
- Part of Credit Suisse's ASIA Client Connectivity Team
- Client Connectivity Team is the Front Office IT Team for Equites Brokerage business of the investment bank acting as 1st point of contact for Buy Side Traders, CS Prop Traders and CS Trading Desks.
- Managing Connectivity for clients to CS's AES Desk (Algorithmic Trading & DMA), Program & Cash Trading Desk.
- Providing support for the internal & external FX traders to the critical trading application.
- Supporting Futures & options desk of CS.
- Managing CS's ULLDMA & LLDMA Offerings to HFT clients in a very challenging environment.
- QA Testing with standard/custom Algos with Brokers/EMS especially for AES2 Project.
- Incident Management: Efficiently manage IT incidents by identifying, prioritizing, and resolving issues to minimize business impact. Ensure timely communication and coordination with stakeholders for quick resolution.
- Problem Management: Analyze recurring incidents to identify root causes and implement long-term solutions. Conduct trend analysis, facilitate post-mortems, and drive continuous improvement to enhance system reliability.
Senior Software Engineer
HCL technologies ltd(Deutsche Bank)
New York & Singapore & Bangalore
11.2005 - 06.2010
- Handling the client queries, tracking the GIMS and resolve the issues with respect to the criticality
- Profound analysis of the issue and fixing that as a part of work around
- Root causing of issues as to provide Long Term Fix
- Have been involved in testing the Control M job flow and the code review of the scripts executed by Control M
- Have done the Documentation for the functionality of scripts and overall control m job work flow
- Handling Critical month end activities
- The System also supports the Real-time Market Prices (Bloomberg and Reuter), FIX Connectivity to DB Broker
- Prepare and send the relevant reports and Documents for the project - Run books, SLA, ETA, daily report, monthly report etc
- Coordinating with core team for Reviews, tracking of issues to closure
Derivatives IT
HCL technologies Ltd (Deutsche Bank)
Bangalore
- My jobs involve in developing of day to day trades flow from the upstream systems, also known as front offices, to downstream system
- Involved in Coordination and planning with different teams for production releases
- Developing applications on day-to-day user and client interaction and system checks
- Responsible for improving the system by analyzing the process improvement to achieve system stability and also taking necessary preventive actions for avoiding repetitive issues
- Automated the Trade Flow that flows from the Payment Dispatcher to the downstream systems
- The systems will be stuck due to a bad Trade due to an irrelevant data, which needs to be identified and skipped
- Hence it enables the Payments to be processed faster
- Receive payment files (batches) and other auxiliary information from customers
- Disseminate return reports to customers
- Provide easy access to transaction status for customer support
- Provide detailed management reports based on merchants and their return history
Education
Bachelor of Engineering - Information Technology
Bharthidasan UNIVERSITY
Trichy, IndiaSkills
- Microsoft Azure
- CI/CD Pipelines
- DevOps
- ARM Templates
- Azure Blob Storage
- Data Lake
- AWS
- Jenkins
- Git
- Application support
- Data management
- Incident management
- Problem Management
- Oracle
- Sybase
- Unix Shell Scripting
- Python
- SQL
- Unix
- Sun Solaris
- Linux
- Windows
- IT Process Automation
- PowerShell
- SQL Database
- Jira
- Confluence
- SharePoint
Personal Information
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Engineer
OSL Services Pte Ltd
02.2021 - 07.2022
Assistant Vice President
Credit Suisse Services AG
02.2015 - 12.2020
Software Technical Consultant
Optimum solution Pte ltd & Origem solutions Pte ltd (Credit suisse AG)
06.2010 - 02.2015
Senior Software Engineer
HCL technologies ltd(Deutsche Bank)
11.2005 - 06.2010
Derivatives IT
HCL technologies Ltd (Deutsche Bank)
Bachelor of Engineering - Information Technology
Bharthidasan UNIVERSITY
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