ANKITA BANGERA
System Administrator
Mumbai,Maharashtra
Summary
Detail-oriented and dedicated SCCM & Server Support Engineer with over 5 years of hands-on experience in managing and maintaining Windows 10 based environments. Adept at ensuring seamless system performance and reliability, with a proven track record of zero client escalations. Experienced in providing comprehensive technical support, including configuration, deployment, and troubleshooting. Seeking opportunities to contribute to a collaborative team environment where I can leverage my expertise and dedication in a stable and supportive role. Committed to maintaining high standards of service and operational excellence.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
SENIOR ENGINEER
LTIMINDTREE LIMITED
Navi Mumbai
9 2022 - Current
- Contributed to the development and implementation of new features and software updates, monitored server and client device activity, and proactively collaborated with colleagues to enhance all services. I am part of the Server & SCCM support team.
- Creating, resolving & escalating incidents and service requests for end users & as per business requirements
- Creating & scheduling changes & getting required approvals for deployments of applications, packages & software/feature updates
- Performed server patching activities as per the schedule (including weekends) through Qualys & Batchpatch
- Configured and administered servers, installed required patches and applications, packages through SCCM, Qualys & Intune and provided customer support when needed
- Created, tested, deployed and maintained applications in Configuration Manager console (MECM), performed diagnostic tests, resolved any IT related issues, and participated in weekly team meetings with key people from management
- Deployed applications through service requests & changes on bulk devices
- Identified significant, high-risk vulnerabilities using Qualys and developed an action plan for vulnerability mitigation across various applications. This was achieved through Qualys, SCCM, and Intune by creating packages with the latest software versions and deploying them in a phased approach (pilot and production), securing approvals, and ensuring there were no issues for end-users
- Resolved issues related to various desktop applications via incidents and received appreciations from management & end-users for the same
- Worked on both system-generated & user logged incidents relating to access to shared drive, housekeeping, CPU/memory performance, services, uptime, issues with applications
- Also worked on fulfilling service requests for Software Center installation & related issues
- Managed monthly patching activities with team, implementing security and feature updates on more than 8,000 Windows 10 clients. I diligently tracked the progress and consistently delivered monthly security reports to management in a timely manner.
- Maintained an average monthly compliance above 85% for end-user machines & 95% end-user PCs.
- Raised cases with various vendors like, Microsoft, Broadcom, Veritas, etc and coordinated with them to resolve issues in the client environment on priority
- Worked on server related incidents related to uptime, drive-housekeeping, domain controller replication, clusters, certificates renewal, etc.
- Identified potential issues & made changes to group policies by logging a change.
- Worked on a variety of end-user request tickets for shared folder access, IP reservations, creating DNS entries, changing desktop background, screensavers, etc.
- Addressed a range of end-user concerns involving M365 apps, Teams, remote desktop connections, Bitlocker, and other corporate applications
ANALYST/SOFTWARE ENGINEER
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Navi Mumbai
07.2019 - 09.2022
- Worked on the development and implementation of new feature & software updates, monitored the activity of servers and client devices, and collaborated with colleagues on the improvement of all services
- Creating, resolving & escalating incidents and service requests
- Provided support to clients by working in 24x7 rotational shifts, to ensure servers are running up & fine
- Configured and administered servers, installed patches and applications, packages through SCCM, and provided customer support when needed
- Created, tested, deployed and maintained applications in MECM console, performed diagnostic tests, resolved any IT related issues, and participated in weekly team meetings with managers
- Deployed applications through service requests & changes on bulk devices
- Resolved issues related to business applications via incidents and received several appreciations from end users in the form of PRIDE cards
- Worked on both system-generated & user logged incidents relating to drive, housekeeping, CPU/memory performance, services, uptime, OS upgrade/regress, issues with applications
- Performed software security updates on OS, O365 & Edge on monthly basis
- Feature upgrades from 1809>1909 & 1909>20H2
- Reduced count of error devices from applications in CMCB
- Also worked on fulfilling service requests for installation/removal of applications from user devices
- Performed monthly patching activity to install software upgrades and feature upgrades on 29k+ Windows 10 clients, monitored the progress closely & shared security reports
- Maintained compliance more than 95% compliance
- Successfully performed monthly OS patching activity on Windows Servers 2008/2012/2012 R2 servers using IBM Bigfix tool within the stipulated time as per the given schedule
- Worked on backup related incidents such as backup failure/paused on DELL EMC Networker.
Education
Master of Science - Information Technology
VIKAS COLLEGE OF ARTS & SCIENCE
Mumbai, India 06.2022 - Current
BCA - Computer Applications
DR. BMN COLLEGE OF HOME SCIENCE
Mumbai, India 08.2016 - 05.2019
HSC - Commerce
NATIONAL SARVODAYA JUNIOR COLLEGE OF SCIENCE & COMMERCE
Mumbai, India 07.2014 - 05.2016
SSC -
LORETO CONVENT SCHOOL
Mumbai, India 06.2004 - 05.2014
Skills
Windows Servers
Microsoft Office (M365 Administration)
AD, ADFS, DNS, DHCP, Exchange, etc
Qualys
PowerShell
ServiceNOW
Microsoft Azure
IBM Bigfix Tool
DELL EMC Networker
Microsoft Configuration Manager
Desktop Support
Symantec
Intune
Patch management
Vulnerability assessment & mitigation
Certification
Microsoft Certified: Azure Fundamentals: AZ-900
Accomplishments
- Achieved Microsoft Azure paid certifications: AZ-900 & AZ-104
- Good knowledge & experience in both Windows Client & Server side
- Presented a research paper titled "Awareness of People about Identity Theft and its Consequence while using Internet" and published the same in an international peer reviewed and referred, Scholarly Research Journal for Interdisciplinary Studies with an impact factor for Interdisciplinary Studies in the year 2018
- Possess excellent communication skills; a good team player and work independently
Languages
English
Hindi
Marathi
Tulu (Spoken)
Hobbies
- Sports: Enjoy playing both indoor & outdoor games like badminton & carom, which have helped me develop determination & focus.
- Reading: Avid reader of technology blogs and fiction novels, fostering continuous learning and creative thinking.
- Yoga & Mediation: Practicing yoga & mediation regularly to maintain physical fitness, improve flexibility, and reduce stress.
- Animal Care and Rescue: Passionate about caring for cats & dogs and volunteering at local animal shelters.
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPaid time offHealthcare benefitsPersonal development programsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Information Technology
VIKAS COLLEGE OF ARTS & SCIENCE
06.2022 - Current
ANALYST/SOFTWARE ENGINEER
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
07.2019 - 09.2022
BCA - Computer Applications
DR. BMN COLLEGE OF HOME SCIENCE
08.2016 - 05.2019
HSC - Commerce
NATIONAL SARVODAYA JUNIOR COLLEGE OF SCIENCE & COMMERCE
07.2014 - 05.2016
SSC -
LORETO CONVENT SCHOOL
06.2004 - 05.2014
SENIOR ENGINEER
LTIMINDTREE LIMITED
9 2022 - Current