Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Haritharan T

IT Support Team Lead
Chennai

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior EngineerSenior Engineer (SME)Tech Services Analyst (Shift Lead)Remote Support EngineerHardware & Network Trainer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Chennai, IN
Open to relocation: Yes

Salary Range

145000/yr - 2500000/yr

Summary

Results-driven Desktop Support Team Lead with 8+ years of experience in IT Infrastructure Support, Service Desk Operations, Incident Management, SCCM Administration, Windows Server Administration, and End User Support. Proven expertise in leading technical support teams, managing SLA-driven environments, handling escalations, and delivering high-quality desktop and infrastructure support across enterprise environments. Strong experience in Active Directory, Office 365 support, patch management, VMware, ServiceNow, asset management, network troubleshooting, BCP activities, and vendor coordination. Skilled in team leadership, process improvement, root cause analysis, customer handling, and IT operations management.

Overview

12
12
years of professional experience

Work History

Senior Engineer

Movate
08.2025 - Current
  • Leading desktop support and IT operations activities for enterprise environments.
  • Managing incidents, service requests, change management, and problem tickets using ServiceNow.
  • Performing OS patch management activities using SCCM.
  • Managing BCP testing activities and coordinating quarterly validation exercises.
  • Handling asset and inventory management using Symphony Summit.
  • Coordinating with internal IT teams, vendors, and external support teams for issue resolution.
  • Participating in outage management, CAB meetings, SLA reviews, and project discussions.
  • Managing major incident escalations and coordinating resolution activities.
  • Leading technical teams and ensuring SLA compliance and process adherence.
  • Supporting root cause analysis and implementing preventive measures.
  • Improved incident handling efficiency and SLA adherence through proactive coordination.
  • Successfully led technical support teams during major outages and critical incidents.

Senior Engineer (SME)

GAVS Technologies
11.2022 - 02.2025
  • Provided Level 2 and Level 3 support for enterprise monitoring and IT infrastructure environments.
  • Managed incident, problem, and change management processes.
  • Acted as SPOC for high-priority P1 incidents and customer escalations.
  • Performed root cause analysis for recurring incidents and implemented preventive actions.
  • Monitored infrastructure performance using Grafana, Kibana, Prometheus, and AI-driven monitoring tools.
  • Managed server patching and maintenance activities across Windows and Linux servers.
  • Created SOPs, training materials, and conducted technical knowledge transfer sessions.
  • Guided technical teams on troubleshooting methodologies and operational procedures.
  • Achieved 98% SLA compliance for incident resolution and response timelines.
  • Reduced Mean Time to Resolution (MTTR) through proactive monitoring and issue management.
  • Improved system uptime through automation and proactive alert monitoring.

Tech Services Analyst (Shift Lead)

RR Donnelley
04.2017 - 10.2022
  • Led shift operations for desktop support and IT help desk services.
  • Managed ServiceNow incidents, service requests, changes, and problem records.
  • Performed SCCM patch management and vulnerability remediation activities.
  • Coordinated BCP activities and outage management processes.
  • Managed IT asset inventory and endpoint security operations.
  • Conducted malware and threat monitoring using SentinelOne.
  • Coordinated with vendors and internal support teams for issue resolution.
  • Sent outage communications and status updates to global stakeholders.
  • Ensured SLA compliance and smooth service delivery across support teams.
  • Successfully handled enterprise-level outage coordination and escalation management.
  • Improved operational efficiency through process monitoring and issue tracking.

Remote Support Engineer

Microland
08.2015 - 03.2017
  • Installed, configured, and managed Active Directory, DNS, and DHCP services.
  • Managed user accounts, group policies, and roaming profiles.
  • Provided desktop support and remote troubleshooting for enterprise users.
  • Managed VMware virtual desktops and remote desktop support.
  • Performed SCCM desktop imaging, software deployment, patching, and upgrades.
  • Configured and supported VPN and data encryption solutions for enterprise laptops.
  • Supported network printers and endpoint security compliance activities.
  • (Client: BNP Paribas)
  • Improved SLA compliance through effective ticket coordination and escalation handling.
  • Successfully supported enterprise desktop environments and remote users.

Hardware & Network Trainer

Mind Trendz
01.2014 - 08.2015
  • Delivered training on A+, N+, Windows Server, Outlook, and ticketing tools.
  • Supported hardware troubleshooting and desktop support activities.
  • Installed and configured Windows operating systems and network printers.
  • Performed antivirus management, backup operations, and system troubleshooting.
  • Supported routers, switches, access points, and Wi-Fi controllers.

Education

M.Sc. - Software Engineering

Sathyabama University
01-2013

Skills

Desktop Support Operations

IT Help Desk Management

Team Leadership & Escalation Handling

Incident & Problem Management

ServiceNow Ticketing Tool

SCCM Administration & Patch Management

Windows 10 / 11 Support

Windows Server Administration

Active Directory Administration

Office 365 Support

VMware Administration

Asset & Inventory Management

Network & Printer Troubleshooting

SLA & KPI Management

Root Cause Analysis (RCA)

BCP & Change Management

VPN & Remote Support

Endpoint Security & Antivirus Support

Customer & Stakeholder Management

Technical Documentation & SOP Creation

Operating Systems

Windows 10, Windows 11

Windows Server 2008 / 2012 / 2016 / 2019

Linux

Tools & Technologies

SCCM

ServiceNow

Symphony Summit

VMware vCenter

SentinelOne

Grafana

Prometheus

Jenkins

Kibana

Cloud & Infrastructure

AWS EC2

IAM Management

VPC

CloudWatch

Networking

Routers

Switches

Access Points

Wi-Fi Controllers

DNS

DHCP

VPN Support

Timeline

Senior Engineer

Movate
08.2025 - Current

Senior Engineer (SME)

GAVS Technologies
11.2022 - 02.2025

Tech Services Analyst (Shift Lead)

RR Donnelley
04.2017 - 10.2022

Remote Support Engineer

Microland
08.2015 - 03.2017

Hardware & Network Trainer

Mind Trendz
01.2014 - 08.2015

M.Sc. - Software Engineering

Sathyabama University

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Haritharan TIT Support Team Lead