Aditya Vashistha
Phagwara
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
IT Team Lead
Language Academy
Parramatta
2023.03 - Current
- Implemented best practices for system administration tasks such as server maintenance, user management, patch management.
- Ensured that all security protocols were followed during application development cycles.
- Assisted in developing strategies for improving overall efficiency of the IT department.
- Provided technical leadership on the design, development, and deployment of applications.
- Developed and implemented IT processes to ensure compliance with industry standards.
- Monitored progress of all ongoing projects, identified risks and implemented corrective action as needed.
- Performed troubleshooting activities to identify root cause of system issues and develop appropriate resolutions.
- Managed team of 8 software engineers and provided technical guidance on projects.
Content Writer
Medium
Phagwara
2018.03 - 2023.01
- Generated ideas for new content topics based on customer feedback and market research data.
- Researched industry trends and topics to create relevant, informative content.
- Used targeted keywords to optimize web pages for maximum visibility.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Developed keyword-rich SEO articles to promote brand awareness and improve organic search rankings.
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
- Updated existing content regularly to ensure accuracy of information presented online.
Education
Bachelor of Science - Biotechnology
Lyallpur Khalsa College
Jalandhar, India2017-07
Skills
- Network Administration
- Business Analysis
- Customer Support
- Software Development
- Service desk support
- Technical Documentation
Timeline
IT Team Lead
Language Academy
2023.03 - Current
Content Writer
Medium
2018.03 - 2023.01
Bachelor of Science - Biotechnology
Lyallpur Khalsa College
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