Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Nilesh Patel
IT Team Leader
Nandurbar
Summary
Overview
7
years of professional experience
1
Certification
4
Languages
Work History
Sahakar Global Ltd
IT Team Lead
09.2024 - Current
Job overview
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
- Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
- Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
- Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
- Improved security measures by conducting regular audits, implementing best practices, and updating policies as needed.
- Achieved cost savings through careful analysis of IT expenses, identifying opportunities for consolidation or elimination when appropriate.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Public work Department Maharashtra (Contract)Kharghar, Maharastra
IT Team Lead
3 2024 - 08.2024
Job overview
- Created training materials for new hires onboarding process into the IT team.
- Collaborated with vendors to ensure proper delivery of hardware and software components according to service level agreements.
- Reviewed code developed by the IT team members for accuracy and quality assurance purposes.
- Participated in meetings with stakeholders to discuss requirements gathering, system architecture design, testing procedures.
- Documented various processes related to system implementation and maintenance activities for future reference.
- Provided support to end users when they encountered problems with their systems or applications.
- Conducted regular performance reviews for the IT team members.
- Performed troubleshooting activities to identify root cause of system issues and develop appropriate resolutions.
Sahakar Global Ltd
IT Engineer
08.2017 - 02.2024
Job overview
- Maintained data backup processes using tape library equipment or online storage facilities.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Trained staff on how to use various computer systems effectively.
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Implemented security measures such as patching systems regularly and setting up user authentication protocols.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Created reports on system performance metrics for management review.
- Installed new hardware and software solutions in accordance with company standards.
- Participated in meetings with vendors regarding purchase of new IT products or services.
- Resolved problems reported by end-users regarding their access to resources or applications.
- Installed and tested IP CCTV systems, ensuring system performance met customer requirements.
Education
Institute of Integrated And Management of Engineer
Bachelor in Computer Science from Bachelor in Computer Science
University Overview
Jetking Institute
Computer Hardware And Networking Professional from Computer Hardware And Networking
University Overview
PSGVPM's Arts, Science And Commerce College, Shaha
HSC from Science Education
University Overview
Sardar Vallabhbhai Patel Vividhlakshi Vidylaya
SSC from Gujrati
University Overview
Skills
Customer Support
Certification
Software testing
Timeline
IT Team Lead
Sahakar Global Ltd
09.2024 - Current
Software testing
07-2024
IT Engineer
Sahakar Global Ltd
08.2017 - 02.2024
Institute of Integrated And Management of Engineer
Bachelor in Computer Science from Bachelor in Computer Science
Jetking Institute
Computer Hardware And Networking Professional from Computer Hardware And Networking
PSGVPM's Arts, Science And Commerce College, Shaha
HSC from Science Education
Sardar Vallabhbhai Patel Vividhlakshi Vidylaya
SSC from Gujrati
IT Team Lead
Public work Department Maharashtra (Contract)
3 2024 - 08.2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsLanguages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Gujarati
Advanced (C1)
Marathi
Advanced (C1)
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