Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mithun Das

Mithun Das

Bangalore

Summary

Dynamic IT Team Lead with proven expertise at CMS IT Services (Client: Fidelity Information Services India Private Ltd), specializing in IT project management and asset management. Successfully streamlined processes, enhancing efficiency and reducing downtime. Adept in ServiceNow and Active Directory, Microsoft Intune, while fostering team collaboration and delivering exceptional user support. Committed to driving operational excellence and continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Team Lead

CMS IT Services Private Limited and CLIENT : Fidelity Information Services India Private ltd
Bangalore
04.2018 - Current
  • Assisted in developing strategies for improving overall efficiency of the IT department.
  • Familiar with ServiceNow ticketing tool, Following ITSM Process (Incident Management, Change Management, Problem Management and Asset Management).
  • Familiar with Active Directory and Active Role console for joining hostname and importing Windows Autopilot devices hash key in MS Intune portal.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Coordinated annual budgeting activities for assigned portfolios, ensuring accurate projections and optimal resource allocation decisions were made throughout the fiscal year.
  • Oversaw daily operations within the IT department, including resource allocation and task delegation.
  • Collected, analyzed and reported on data for use in operational planning.
  • Collaborated with vendors to ensure proper delivery of hardware and software components according to service level agreements.
  • Streamlined internal processes by introducing automation in asset tracking and reporting systems.
  • Worked in oracle fusion & Expense tool for Asset procurement and vendor coordination.
  • Scrape Assets disposal ,coordinating with Vendor for assets testing & quote sharing and final handover for assets disposal.
  • Making track for Lost & damaged assets and coordinating with 3rd party vendor damaged parts replacement on as per SLA
  • Resolved conflicts between team members in a professional manner.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Identified areas of improvement in existing systems, and created solutions to address them.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and implemented IT processes to ensure compliance with industry standards.
  • Managed team of 22 IT engineers and provided technical guidance on projects.
  • Created training materials for new hires onboarding process into the IT team.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Monitored progress of all ongoing projects, identified risks and implemented corrective action as needed.
  • Conducted regular performance reviews for the IT team members.
  • Provided support to end users when they encountered problems with their systems or applications.
  • Coordinated closely with project managers to ensure timely completion of tasks.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Systems Engineer

Champ info software
Bangalore
10.2015 - 03.2018
  • Reduced equipment downtime through proactive maintenance scheduling and coordination.
  • Managed relationships with external service providers for efficient repair and maintenance services, minimizing operational disruptions.
  • Developed comprehensive reports on asset performance metrics, guiding informed decision-making processes.
  • Negotiated favorable terms with vendors for cost-effective purchasing and leasing of assets, resulting in significant savings.
  • Maintained an up-to-date knowledge of industry trends and best practices in asset management, continuously refining internal processes.
  • Coordinated the disposal of obsolete or damaged assets in accordance with environmental regulations and company guidelines.
  • Provided training to staff on proper handling and usage of various assets to minimize damage and extend lifespan.
  • Enhanced asset tracking accuracy by implementing a robust inventory management system.
  • Streamlined the procurement process for timely acquisition of critical assets, supporting business operations.

Education

Bachelor Of Computer Applications - Computer Engineering

Sikkim Professional University
Sikkim

Diploma - Electronics & Telecommunication Engineering

Bhuvan Polytechnic
Bangalore

Skills

  • ServiceNow proficiency
  • Windows Autopilot
  • Active Directory
  • Vendor coordination
  • IT project management
  • Asset management
  • Team leadership
  • User support
  • Budget management
  • Technical training
  • Customer support
  • ITIL framework
  • Customer needs assessment
  • Defect analysis and resolution
  • Support services
  • Operating systems
  • IT infrastructure
  • Desktop support
  • Service desk team management
  • Service desk support
  • Online chat support
  • System configuration
  • Computer maintenance
  • Equipment Repair
  • Component replacement
  • Device installation
  • Problem-solving
  • Computer diagnostics
  • Support end-users

Certification

  • Windows Server 2019 administration-L1
  • One Year Diploma in Computer Hardware & Networking (Technical Qualification)
  • One Year Diploma in Computer Application & Multilingual DTP (Technical Qualification)

Timeline

IT Team Lead

CMS IT Services Private Limited and CLIENT : Fidelity Information Services India Private ltd
04.2018 - Current

Systems Engineer

Champ info software
10.2015 - 03.2018

Bachelor Of Computer Applications - Computer Engineering

Sikkim Professional University

Diploma - Electronics & Telecommunication Engineering

Bhuvan Polytechnic

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Mithun Das