Dynamic IT professional with extensive experience at Page Industries Ltd, leading a team of 20 engineers to enhance service delivery and incident resolution. Proven expertise in network management and customer support, driving operational efficiency and ensuring SLA compliance. Strong analytical skills complemented by effective team collaboration to achieve project goals.
Experienced with leading IT teams to ensure seamless project execution and optimal performance. Utilizes strong organizational and problem-solving skills to address technical challenges and improve processes. Track record of building cohesive teams and maintaining high productivity standards through effective communication and leadership.
Knowledgeable [Desired Position] with solid background in IT team leadership and hands-on experience in managing diverse technical projects. Proven ability to streamline processes and enhance team productivity through strategic planning and effective resource management. Demonstrated expertise in fostering team collaboration and solving complex technical issues efficiently.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Responsible for all IT Related Operations, with the support of 20 IT engineers across the Bengaluru and Out-station.
1) SLA oriented Calls Closing
2) Meeting the SLA by close Monitoring the IT Tickets
3) Handling the Incidents Resolutions and Service Request for the User's.
4) Hardware related Vendor Management .
5) ISP related VendorManagement.
Handling all the IT Related requirements of the client
1) SLA Oriented IT Hardware Maintenance.
2) All the Customized Applications of the client
3) Maintaining the operations of all the Surveillance Cameras Across the Bengaluru
4) Networking and all the connectivity
Responsible for Entire Networking Requirements of the Client such LAN (Local Area Network)
1) Managing the Team of 3 Engineers under me.
2) Configuring L2 Network switches for distribution Layer.
3) Configuring Access level switch for the end users.
Responsible for Complete Local Area Network of E- Governance including MS Building, Vidhan Soudha and Vikas Soudha User's.
Customer support