Shalaka Inamdar
Dombivli
Summary
Marketing and management expert with extensive experience in customer relationship management, brand communication, and event marketing. Skilled in conducting market research and developing strategies that enhance client engagement and business growth. Proven track record in managing social media campaigns and executing large-scale events.
Overview
3
3
Certifications
Work History
Customer Relationship Management Intern
Globus Medicare
Mumbai
04.2025 - 05.2025
- Handled multiple client interactions independently, ensuring timely query resolution
- Managed end-to-end customer communication (onboarding, follow-ups, coordination)
- Supported long-term client relationship building through effective communication
- Maintained and updated customer records to support CRM efficiency
- Gained exposure to healthcare service marketing and customer retention strategies
Education
Bachelor of Management Studies - Marketing
Mulund College of Commerce
Mumbai04-2026
Class XII - Commerce
Mahatma Education Society
Panvel06-2023
Class X -
New Horizon Public School
Panvel06-2021
Skills
- Marketing strategy and research
- Customer relationship management
- Social media engagement
- Microsoft Excel and PowerPoint
- Canva design skills
- Presentation and public speaking
- Event marketing expertise
Projects
Understanding international marketing strategies of Mercedes-Benz and global automobile manufacturers
- Conducted primary market research by surveying nearby Mercedes-Benz and automobile showrooms
- Collected insights on marketing strategies, customer engagement methods, branding, and sales approaches
- Analyzed customer preferences, showroom experience, and promotional techniques
- Developed actionable recommendations based on survey feedback and market observations
Research study – consumer behavior analysis
- Studied changes in consumer behavior based on reviews and customer feedback
- Analyzed decision-making patterns and impact of online/offline reviews on purchasing behavior
Project DISHA – Communication & Personality Development
- Focused on presentation skills, nonverbal communication, and corporate readiness
- Participated in workshops aimed at professional and personal skill enhancement
Position of Responsibility and Leadership
- Event coordinator – Spectrum (cultural fest)
Led the execution of over 35 academic and cultural events during AY 2025–26
Managed teams, logistics, scheduling, and on-ground coordination
- House head – Inspira Management Club
Led and mentored members for management-based activities and competitions
- Networking department member – corporate connect (placement cell)
Coordinated with corporations for guest lectures, industry guidance, and placement opportunities
- Assistant contingent leader (ACL)
Represented the college at inter-college events, and assisted in delegation management
- Events and PR team member – Naturals Club
Supported event promotions, coordination, and outreach activities
Achievements
- Winner – Baggage Battle (1st position)|Trading and betting competition
- Runner-up – Shark Tank event (2nd position)|Business pitching competition
- Winner – Arthashastra|Finance-based intra-college competition
- National and state-level handball player
Certification
Google Digital Marketing & E-commerce Certification – Google.
Timeline
Customer Relationship Management Intern
Globus Medicare
04.2025 - 05.2025
Bachelor of Management Studies - Marketing
Mulund College of Commerce
Class XII - Commerce
Mahatma Education Society
Class X -
New Horizon Public School