Saumya Chauhan

• Analyzed customer behavior patterns to identify opportunities for improved targeting and segmentation strategies.
• Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.
• Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system.
• Collaborated with cross-functional teams to ensure CRM data accuracy and improve overall customer experience.
• Assisted in driving revenue generation through effective lead nurturing strategies based on individual customer preferences and behaviors.
• Optimized email marketing efforts for increased open rates and click-throughs, resulting in higher lead conversions.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

.

• I learned how to do keyword analysis on Amazon and Flipkart
• Learned search engine optimization (SEO) and I conducted the further analysis for the firm
• Also I did all the listing on Amazon seller's central website and uploaded the products on Amazon site
• I learned how to do email marketing to create contacts with interior designers and home décor bloggers for cross promotion of the brand with the help of giveaways and compensation demanded by them
• I became part of the social media handling group, where I was asked to do the content marketing for the various social media accounts and created a blog to do promotion through regular posting of products and organizing contests to encourage customer engagement and increase their overall sales
• Created facebook, twitter and instagram page advertisements to boost customer impression and engagement on page of the target audience
• Keyword analysis of products with low sales performance and optimisation done for better results