Aditya Raj Srivastava
Analyst
Greater noida
Summary
Proven Analyst with a track record at HCL Tech, enhancing customer satisfaction and team productivity through expert analysis and process enhancement. Skilled in MS Excel and problem-solving, adept at driving decisions and streamlining operations. Achieved significant improvements in service offerings and internal procedures, demonstrating a strong ability to meet critical deadlines. Rational Analyst with 2.6 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Analyst
HCL Tech
Noida
10.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Researched and adopted new technologies to add value to existing offerings.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Associate
Collateral Technologies
Noida
01.2022 - 10.2022
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Utilized customer feedback to improve product offerings.
Education
Bachelor of Technology - Information Technology
SRMCEM
Lucknow, India 08.2017 - 08.2021
Skills
MS Excel
Team building
Risk Mitigation
Decision-Making
Deadline Adherence
Risk Analysis
Process enhancement
Excel proficiency
Report Preparation
Documentation And Reporting
Documentation And Reporting
Certification
AWS Solution Architect
Timeline
Analyst
HCL Tech
10.2022 - Current
Associate
Collateral Technologies
01.2022 - 10.2022
Bachelor of Technology - Information Technology
SRMCEM
08.2017 - 08.2021
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