Snehal Naik
Thane
Summary
Results-driven professional with extensive experience at Tata Consultancy Services Ltd, adept at analyzing customer data and enhancing pension processes. Proven problem solver with strong reporting skills, successfully resolving inquiries and improving accuracy. Recognized for effective communication and collaboration, consistently delivering actionable insights to optimize operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services Ltd
Mumbai
10.2023 - Current
- Analyzed and evaluated customer data to ensure accuracy of records related to pensions.
- Processed requests from customers seeking withdrawal from their pension funds.
- Evaluated investment options available through a variety of retirement programs.
- Prepared reports outlining the progress made with different pension plans.
- Researched and resolved customer inquiries related to pension plans.
Quality Auditing Associate
Accenture Services Pvt Ltd
Navi Mumbai
01.2020 - 08.2023
- Performed audits of claims systems to identify potential areas of improvement.
- Conducted periodic reviews of completed claims files for accuracy and consistency.
- Advised senior management regarding best practices for improving quality control measures.
- Recommended modifications to existing procedures based on audit findings.
- Maintained detailed records on audit results, trends, issues, and recommendations.
- Developed reports on audit findings and recommended process improvements.
Transaction Processing Associate
Accenture Services Pvt Ltd
Navi Mumbai
04.2018 - 01.2020
- Investigated complex cases involving multiple providers, services, or diagnoses.
- Evaluated insurance claims to ensure accuracy and completeness of documents.
- Applied knowledge of coding systems such as ICD-10, CPT, and HCPCS to accurately process claims.
- Monitored performance metrics such as turnaround time, quality control measures.
- Analyzed information gathered by investigations and reported findings and recommendations.
Education
Bachelor of Science -
Birla College of Arts, Science And Commerce
Kalyan04-2017
Skills
- Effective communication
- Problem solving
- Team collaboration
- Verbal and written communication
- Reporting skills
Certification
- Client certified Quality Auditor
Accomplishments
- Star performer
Languages
Marathi
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Declaration
I Snehal Naik, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief
Timeline
Senior Process Associate
Tata Consultancy Services Ltd
10.2023 - Current
Quality Auditing Associate
Accenture Services Pvt Ltd
01.2020 - 08.2023
Transaction Processing Associate
Accenture Services Pvt Ltd
04.2018 - 01.2020
Bachelor of Science -
Birla College of Arts, Science And Commerce
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