Adlin Anush
Customer Support Professional
Chennai,TN
Summary
Experienced customer support professional with a proven track record of delivering exceptional service and enhancing customer satisfaction. Recognized for adaptability and effective collaboration within team settings to achieve organizational goals. Proficient in problem-solving and conflict resolution for prompt resolution of customer issues.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Support Professional (Technical Support)
Foundever CRM Private Limited
Chennai
06.2024 - Current
- Assisted customers with billing inquiries, service upgrades, and account management.
- Provided step-by-step guidance for setting up new internet connections.
- Maintained high customer satisfaction ratings through effective problem-solving.
- Managed 50 to 90 chats per day by resolving various concerns.
- Developed knowledge base articles for common troubleshooting steps.
- Monitored network performance and proactively informed customers about outages.
Sr. E. Relationship Associate
Redisolve Software Solutions Private Limited
Chennai
12.2021 - 01.2024
- Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings.
- Handled customer inquiries through email, and live chat with professionalism and accuracy.
- Experience in handling more than 5 tools for assisting the customer at a time.
- Experience in taking 3 concurrent chats at a time.
- Experience in handling team members of 15 to 20 persons as Subject matter Expert.
- Worked in different projects and finished maximum of 30 individual project tasks within a month.
Marketing Associate
Poorvika Mobiles Private Limited
Chennai
08.2019 - 07.2021
- Develop and implement marketing plans to reach target audiences.
- Provided excellent customer service, resulting in a 100% increase in customer satisfaction ratings.
- Analyzed customer feedback and suggested strategies for improving customer experience.
- Tracked customer support requests and developed reports to identify and address recurring customer issues.
Education
No Degree - Computer Science
Excel Matriculation Higher Secondary School
Chennai 05.2012 - 05.2013
High School Diploma -
Excel Matriculation Higher Secondary School
Chennai, India 05.2013 - 05.2015
Bachelor of Science - Computer Science
Madras University Distance Education
Chennai, India 08.2022 - Current
Skills
Customer success software
Accomplishments
- As Sr. E. Relationship Associate and Customer support professional
- Achieved the CSAT score above 95% for every consecutive week.
- Maintaining my Average Handling Time for a chat is below 10 minutes.
- Finished maximum of 30 project tasks within a month by handling 15 to 20 members in it.
- As Marketing Associate
- I have achieved best Zonal marketing associate for 3 consecutive months during my days in Poorvika Mobiles by achieving my target.
- I have been in position as Team leader for a team of 8 members and we have achieved our group target another 4 months which leads to more growth for our company.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Support Professional (Technical Support)
Foundever CRM Private Limited
06.2024 - Current
Bachelor of Science - Computer Science
Madras University Distance Education
08.2022 - Current
Sr. E. Relationship Associate
Redisolve Software Solutions Private Limited
12.2021 - 01.2024
Marketing Associate
Poorvika Mobiles Private Limited
08.2019 - 07.2021
High School Diploma -
Excel Matriculation Higher Secondary School
05.2013 - 05.2015
No Degree - Computer Science
Excel Matriculation Higher Secondary School
05.2012 - 05.2013
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