Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Adlin Anush

Customer Support Professional
Chennai,TN

Summary

Experienced customer support professional with a proven track record of delivering exceptional service and enhancing customer satisfaction. Recognized for adaptability and effective collaboration within team settings to achieve organizational goals. Proficient in problem-solving and conflict resolution for prompt resolution of customer issues.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Customer Support Professional (Technical Support)

Foundever CRM Private Limited
Chennai
06.2024 - Current
  • Assisted customers with billing inquiries, service upgrades, and account management.
  • Provided step-by-step guidance for setting up new internet connections.
  • Maintained high customer satisfaction ratings through effective problem-solving.
  • Managed 50 to 90 chats per day by resolving various concerns.
  • Developed knowledge base articles for common troubleshooting steps.
  • Monitored network performance and proactively informed customers about outages.

Sr. E. Relationship Associate

Redisolve Software Solutions Private Limited
Chennai
12.2021 - 01.2024
  • Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings.
  • Handled customer inquiries through email, and live chat with professionalism and accuracy.
  • Experience in handling more than 5 tools for assisting the customer at a time.
  • Experience in taking 3 concurrent chats at a time.
  • Experience in handling team members of 15 to 20 persons as Subject matter Expert.
  • Worked in different projects and finished maximum of 30 individual project tasks within a month.

Marketing Associate

Poorvika Mobiles Private Limited
Chennai
08.2019 - 07.2021
  • Develop and implement marketing plans to reach target audiences.
  • Provided excellent customer service, resulting in a 100% increase in customer satisfaction ratings.
  • Analyzed customer feedback and suggested strategies for improving customer experience.
  • Tracked customer support requests and developed reports to identify and address recurring customer issues.

Education

No Degree - Computer Science

Excel Matriculation Higher Secondary School
Chennai
05.2012 - 05.2013

High School Diploma -

Excel Matriculation Higher Secondary School
Chennai, India
05.2013 - 05.2015

Bachelor of Science - Computer Science

Madras University Distance Education
Chennai, India
08.2022 - Current

Skills

Customer success software

Accomplishments

  • As Sr. E. Relationship Associate and Customer support professional
  • Achieved the CSAT score above 95% for every consecutive week.
  • Maintaining my Average Handling Time for a chat is below 10 minutes.
  • Finished maximum of 30 project tasks within a month by handling 15 to 20 members in it.
  • As Marketing Associate
  • I have achieved best Zonal marketing associate for 3 consecutive months during my days in Poorvika Mobiles by achieving my target.
  • I have been in position as Team leader for a team of 8 members and we have achieved our group target another 4 months which leads to more growth for our company.

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Timeline

Customer Support Professional (Technical Support)

Foundever CRM Private Limited
06.2024 - Current

Bachelor of Science - Computer Science

Madras University Distance Education
08.2022 - Current

Sr. E. Relationship Associate

Redisolve Software Solutions Private Limited
12.2021 - 01.2024

Marketing Associate

Poorvika Mobiles Private Limited
08.2019 - 07.2021

High School Diploma -

Excel Matriculation Higher Secondary School
05.2013 - 05.2015

No Degree - Computer Science

Excel Matriculation Higher Secondary School
05.2012 - 05.2013

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Adlin AnushCustomer Support Professional