Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Adnan Ahmed

Senior MIS Reporting Analyst
Bangalore

Summary

Accomplished Senior MIS Analyst with a proven track record at EXL Services, performance management, and fostering client relationships. Excelled in leveraging Power BI Visuals & Excel Dashboards for data analysis and report generation, enhancing decision-making and operational efficiency. Demonstrated ability to improve reporting accuracy by 100%, showcasing exceptional problem-solving and interpersonal skills.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Senior MIS Reporting Analyst

EXL Service
07.2022 - Current
  • Actively monitor project schedules, budgets and deliverables to ensure adherence to deadlines and project specifications.
  • Prepare comprehensive project reports and updates to keep management and stakeholders informed of project status and developments.
  • Manage employee timesheets, ensuring accurate and timely submission, and addressing any discrepancies or issues that may arise.
  • Assist in onboarding new candidates to the project, ensuring they are familiar with project & process, tools & dynamics.
  • Utilize Excel extensively for data analysis, reporting, and project tracking, including creating advanced formulas, pivot tables, and charts to support project needs.
  • Support the project manager and project team by organizing projects documentation and ensuring all team members have access to the necessary information.
  • Facilitate project logistics, including scheduling meetings, booking rooms, and preparing necessary materials for team discussions and presentations.

MIS Executive

Firstsource solutions limited
1 2014 - 10.2021
  • Generated reports o required timeframes, covering all types of data.
  • Produced tables, pivot reports and charts for use in key decision-making processes.
  • Tracked different types of metrics daily and organized for reporting purposes.
  • Outlined MIS upgrade roadmap, analyzed protocols and ordered corrective actions to elevate performance.
  • Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
  • Processed payrolls on regular basis for more than 200 employees nationally.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Senior Customer Service Executive

Firstsource Solutions Limited
01.2014 - 10.2021
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Resolved Service Jobs related issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%

Senior Analyst

ISGN
04.2012 - 08.2013
  • Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
  • Negotiated complex vendor agreements and built relationships across multiple commodities.
  • Helped to research, vet and onboard new vendors, set up contracts and establish connections.
  • Organized and maintained vendor records in accordance with corporate guidelines.
  • Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
  • Maintained current documentation and submitted timely reports.

Education

Bachelor of Commerce - Accounting

DR. C.V. Raman University
Billaspur
06.2015 - 06.2018

Skills

Excel

Power BI

Python & SQL Basics

MIS

Performance Management

Audit Support

Report generation

Requirements analysis

Data Mapping

Productivity assessments

Accomplishments

    Sky Business Helpdesk

    Outstanding Contribution Award 2017

    Sky Regional Support Team

    Excellent Service Award 2016

    Foxtel

    Recognition for best calls

Timeline

Senior MIS Reporting Analyst

EXL Service
07.2022 - Current

Bachelor of Commerce - Accounting

DR. C.V. Raman University
06.2015 - 06.2018

Senior Customer Service Executive

Firstsource Solutions Limited
01.2014 - 10.2021

Senior Analyst

ISGN
04.2012 - 08.2013

MIS Executive

Firstsource solutions limited
1 2014 - 10.2021

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Adnan AhmedSenior MIS Reporting Analyst