Adrian Tate

Indeed CS Back Office

• Campaign Creation, Budget Adjustment, Back end budget Adjustment.
• Resolving Queries according to request, Managing jobs adding and removing jobs from campaign.

• Worked in NBS Process UK (Nationwide Building Society), managing the customer accounts - Consolidations and Bonds.
• Managing Transactions, Validating customer profiles, Consolidating Accounts for customers.
• Taking care of OLA's (operational level agreement) and SLA's (service level agreement).
• Do Quality Checks of the processed cases
• Extra Initiatives: Managing BOD and EOD reports & Cheque Bankage, Maintaining Leave tracker, Maintaining Branch track, Helping other SME's in allocation of cases which are in the pending queue.
• Evaluated alternative methods for completing tasks within established deadlines.
• Engaged with Clients to better understand needs and deliver excellent service.
• SME - Trained and mentored employees to maximize team performance.
• Awarded by Pride Certified Certificate, Four times awarded by Bronze Appreciation Certificate.